Fine Dining Guest Experience Associate

Black Desert Resort; Ivins (UT); On-site; USD 36,104,000 - 46,133,000; Full time

Benefits offered by this job

Health insurance

401k with company match

employee dining room

paid time off

exclusive resort discounts

complimentary employee hotel stay

Job summary

Black Desert Resort in Ivins, Utah, is seeking a Server Assistant for Basalt, our signature fine dining venue. You will support the front-of-house team by maintaining a pristine dining room, assisting with service flow, and delivering attentive, guest-focused service in a luxury setting.

With at least 2 years in fine dining, you will know the menu, wine list, and pairing options, help with orders, and collaborate with kitchen and bar staff to ensure flawless service from arrival to departure.

Qualifications

• Minimum of 2 years’ experience in a fine dining or upscale restaurant.
• Excellent verbal communication and guest service skills.
• Strong knowledge of wine, spirits, ingredients, and formal dining etiquette.
• Ability to multi-task, stay calm under pressure, and work in a fast-paced environment.
• Professional, polished appearance and a passion for hospitality and service excellence.
• Ability to stand for extended periods and lift up to 25 lbs.
• Flexible schedule including evenings, weekends, and holidays.
• Must meet minimum age requirements for alcohol service and possess or obtain required certifications.

Responsibilities

• Greet guests and provide an exceptional fine dining experience from start to finish.
• Present menus, explain daily specials, and offer recommendations based on guest preferences and dietary needs.
• Demonstrate in-depth knowledge of the menu, wine list, and pairing options, including preparation methods and ingredient details.
• Take accurate food and beverage orders and input them into the POS system promptly.
• Serve multiple courses with precision and attentiveness, following fine dining standards for presentation and timing.
• Collaborate with kitchen and bar staff to ensure seamless food and drink delivery.
• Respond promptly to guest requests, anticipate needs, and resolve any service concerns professionally.
• Set and reset tables meticulously, ensuring place settings, glassware, and linens are perfect.
• Adhere to all health, safety, and responsible alcohol service standards.
• Assist with closing duties, side work, and maintaining a clean, organized dining room.
• Perform other duties as assigned.

Skills

Fine dining experience

Guest service

Wine knowledge

Multi-tasking

Professional appearance

Physical stamina

Flexible schedule

Alcohol certifications

Job description

Black Desert Resort in Ivins, Utah, is seeking a Server Assistant for Basalt, our signature fine dining venue. You will support the front-of-house team by maintaining a pristine dining room, assisting with service flow, and delivering attentive, guest-focused service in a luxury setting.

With at least 2 years in fine dining, you will know the menu, wine list, and pairing options, help with orders, and collaborate with kitchen and bar staff to ensure flawless service from arrival to departure.