Fine Dining Assistant Manager — Guest Experience Leader

Rivers Casino Portsmouth; Portsmouth (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Rivers Casino Portsmouth in Portsmouth, VA seeks an experienced Assistant Restaurant Manager to oversee Admiral's Steak & Seafood operations and uphold outstanding guest service standards across both the restaurant and lounge.

You will train staff, schedule to meet budgeted labor costs, monitor inventory, enforce safety and sanitation, and lead teams to deliver a memorable guest experience through strong leadership and wine knowledge.

Qualifications

• Minimum three years' experience as a fine dining style assistant restaurant manager.
• Bartending and serving experience preferred

Responsibilities

• Ensure Guest Service Standards are met consistently.
• Ensures Quality Standards are reviewed and updated as needed and are met consistently.
• Ensures all recipes are adhered to consistently.
• Ensures proper staffing for forecasted volume and budgetary guidelines through proper training of supervisors.
• Assists the Manager in proper ordering for the Restaurant inclusive of all food, beverages, and supplies.
• Assists the Manager in proper inventory levels and monitors inventories and reports discrepancies to the Director of F&B.
• Assists the Manager in completing the end of period inventory and presents it to the Department Analyst.
• Assist in ensuring timely and proper scheduling to meet budgeted labor costs.
• Achieves proper food and liquor/ beverage costs consistent with budgeted expense.
• Assists the Manager in administering and enforcing departmental policies and performance standards.
• Works closely with Department Trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members attend follow-up training sessions.
• Communicate any problems or concerns to the Manager and other departments as needed.
• Assists the Manager in efficient and timely recruitment and selection of applicants.
• Efficiently and effectively communicates with departments to ensure proper communication by conducting and participating in departmental meetings
• Ensures all department files are in proper order in such a way that another manager could perform efficiently in the event of his/her absence.
• Accountable to ensure the accuracy and thoroughness of departmental records and reports.
• Consistently promotes the Casino through good will and positive attitude.
• Ensures a maximum level of service and satisfaction throughout the restaurant.
• Maintains high sanitation and safety standards meeting all required regulatory standards including but not limited to the Health Department, OSHA, FSLA, etc
• Ensures departmental compliance with applicable federal and state laws governing food & beverage.
• Maintains sufficient materials and products in the work location
• Maintains security of products and areas assigned to the department.
• Ensures FIFO rotation of products to provide the freshest product to our guests consistently.
• Understands that this is a 24-hour responsibility and is always accessible inclusive of nights, weekends and holidays.
• Maintains professional grooming and appearance and acts as a role model according to established policy.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Greet all guests with hospitality; engage and answer questions about food and wine in a friendly, helpful manner
• Maintain full knowledge of Admiral's Steak & Seafood menu (Food & Wine)
• Lead guests through wine tasting experiences. Ensuring a fun, memorable and educational customer experience.
• Support in the operations and the set-up, execution and breakdown of special events
• Performs other duties as assigned.

Skills

Interpersonal skills

Communication

Organization

Team leadership

Education

Fine dining exp.

Tools

POS systems

Wine knowledge

Inventory software

Job description

Rivers Casino Portsmouth in Portsmouth, VA seeks an experienced Assistant Restaurant Manager to oversee Admiral's Steak & Seafood operations and uphold outstanding guest service standards across both the restaurant and lounge.

You will train staff, schedule to meet budgeted labor costs, monitor inventory, enforce safety and sanitation, and lead teams to deliver a memorable guest experience through strong leadership and wine knowledge.