FinCrime Ops Leader: Fraud, AML & Chargeback

EML; Leawood (KS); On-site; USD 110,000 - 150,000; Full time

Job summary

EML Payments is seeking a Senior Financial Crime Operations Manager to lead North America fraud, AML monitoring, and chargeback operations as part of our global transformation. You will report to the Director of Financial Crime Operations and drive controlled improvements across the first line of defence with strong stakeholder engagement.

You will manage a team across the US and Bulgaria, set clear goals, and partner with Sales, Technology and Compliance to assess opportunities while

Qualifications

• Experience leading AML, fraud and chargeback operations in a 1LOD environment.
• Experience with ecommerce fraud, card-not-present and friendly fraud.
• Understanding of chargeback rules and payment schemes (Visa, Mastercard, Discover).
• Regulatory expectations around AML, fraud, sanctions and financial crime.
• Analytical and investigative skills with attention to detail.
• Ability to identify suspicious activity and make risk-based decisions.
• Excellent written and verbal communication for clear case documentation.
• Self-starter, proactive, collaborative and open to change.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and mentor a team of analysts in the US and Bulgaria across fraud, screening, AML monitoring and chargebacks.
• Serve as escalation point for complex financial crime cases in North America.
• Collaborate with Sales, Technology, Compliance and Operations on opportunities and risk.
• Set performance goals, conduct regular 1:1s and oversee training.
• Maintain stakeholder engagement; communicate developments and blockers.
• Enhance detection rules, scoring models and automated workflows in platforms.
• Engage with customers to support resolution of financial crime cases.
• Allocate resources to balance workload across functions.
• Monitor case aging, SLAs and backlogs to ensure timely outcomes.
• Ensure quality of case documentation and evidence gathering.
• Prepare and deliver regulatory reports on workload and outcomes.

Skills

Leadership

AML knowledge

Fraud expertise

Chargebacks

Regulatory compliance

Analytical thinking

Investigations

Communication

Decision making

Stakeholder mgmt

Adaptability

Job description

EML Payments is seeking a Senior Financial Crime Operations Manager to lead North America fraud, AML monitoring, and chargeback operations as part of our global transformation. You will report to the Director of Financial Crime Operations and drive controlled improvements across the first line of defence with strong stakeholder engagement.

You will manage a team across the US and Bulgaria, set clear goals, and partner with Sales, Technology and Compliance to assess opportunities while