Financial Technician III - Operations/Collections

City of Lynchburg; Lynchburg (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

The City of Lynchburg is seeking a Financial Technician III in the Bills and Collections area within the Finance department. The role focuses on collecting delinquent debt for the City and requires assertiveness, problem-solving, and strong communication to resolve customer inquiries.

Ideal candidates have prior collections and customer service experience, proficiency with Word and Excel, and the ability to interpret City and state codes.

Qualifications

• High School Diploma or GED required.
• At least two years of collections and customer service experience.
• Microsoft Word and Excel experience.
• Skill in specific job-related application and equipment.

Responsibilities

• Provide professional and courteous customer service to internal and external customers in person, over the phone, and in writing.
• Fulfill a citizen's need and/or request while providing accurate, valid, and complete information to the citizen.
• Handle citizen requests and/or complaints to reach an appropriate solution while clearly explaining the resolution to the citizen.
• Listen and respond to citizen needs and/or concerns.
• Record accurate information on customer accounts.
• Utilize City resources within employee's control to assist internal and external customers efficiently and effectively.
• Interpret and follow Office Policies and Procedures, Virginia State Code, and City Code.

Skills

Collections

Customer service

Microsoft Word

Microsoft Excel

Policy interpretation

Problem solving

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

The City of Lynchburg is an Equal Opportunity Employer

The Billings and Collections Department of Finance is looking for a Financial Technician III to work in our Operations and Collections Department. The main duties include, but are not limited to, the collection of delinquent debt owed to the City of Lynchburg. We are looking for someone who is assertive, goal-oriented, and competitive, who likes a challenge. They should not shy away from confrontation and be able to problem-solve to reach resolutions. A good collector should adhere to the office policies and procedures, as well as be able to interpret Virginia State and Lynchburg City code. The individual must be a multi-tasker who is motivated and can manage their time well while analyzing situations quickly and delivering information using strong communication skills. The perfect candidate should be able to deliver customer service under difficult circumstances and without generating complaints. Successful applicants must have previous collection experience and be able to work in a fast-paced, team-oriented environment.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.

• Provide professional and courteous customer service to internal and external customers in person, over the phone, and in writing
• Fulfill a citizen's need and/or request while providing accurate, valid, and complete information to the citizen
• Handle citizen requests and/or complaints to reach an appropriate solution while clearly explaining the resolution to the citizen
• Listen and respond to citizen needs and/or concerns
• Record accurate information on customer accounts
• Utilize City resources within employee's control to assist internal and external customers efficiently and effectively
• Interpret and follow Office Policies and Procedures, Virginia State Code, and City Code

ADDITIONAL DUTIES

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilitiesQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required
• At least two years of collections and customer service experience.
• Microsoft Word and Excel experience.
• Skill in specific job-related application and equipment.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days if employment. May also be required to complete higher level of NIMS training as determined appropriate for the position.

Relevant background must be completed and approved.