Financial Systems Integrator

Neomax-1; Herndon (VA); On-site; USD 80,000 - 130,000; Full time

Job summary

NeoMax is seeking an experienced Financial Systems Integrator to deliver engineering services for cloud and enterprise computing infrastructure, including data center hosting, multi-cloud services, and containerized solutions. You will support provisioning, analyze financial data, and develop SOPs to streamline operations.

The role requires strong communication, customer service skills, and expertise with MS Access, Excel pivot tables, ServiceNow, and Linux.

Qualifications

• BS or MS in Business, Finance, IT or related field required; or 5+ years of experience without a degree.
• Experience with MS Access DB and MS Excel pivot tables.
• Experience with ServiceNow and Linux command line.

Responsibilities

• Provide technical support including account provisioning for AWS, Azure, Google Cloud, IBM Cloud and Oracle Cloud.
• Assist with analyzing user requirements and automating workflows.
• Perform Tier 1 support for customer inquiries and billing account provisioning.
• Develop Standard Operating Procedures (SOPs) to document team processes.
• Coordinate customer meetings and prepare presentation slides for guidance on provisioning.
• Analyze hosting financial data from hosting databases and billing reports to ensure data integrity.

Skills

Communication skills

Customer service

Multi-tasking

Attention to detail

Education

BS or MS in Business/Finance/IT or related field

Tools

MS Access

MS Excel (Pivot Tables)

ServiceNow

Linux command line

Job description

Job DescriptionWe are looking for an experienced Financial Systems Integrator to join our team. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and rewarding experience in which you are able to provide solutions on one of the most complex and high profile programs within this community.,Required SkillsProduce clear communications to a variety of technical and non-technical audiences, track and respond to action items, support and participate in various integration activities and projects of varying urgency, size and complexityProvide technical support to include account provisioning support for customers to get access to services from the following cloud service providers (CSPs): Amazon Web Services (AWS), Microsoft Azure, Google Cloud IBM Cloud, Oracle CloudAssist with analyzing user requirements, procedures and problems to automate or enhance existing systems and/or workflowsPerform Tier 1 support to answer customer inquiries and help resolve issues related to the customer’s cloud account and the account provisioning processUtilize internal customer systems to set up the customer’s cloud account(s)Coordinate and attend customer meetings to provide guidance on the account provisioning process, as neededDevelop Standard Operating Procedures (SOPs) to document team processes, as neededCommunicate relevant customer and business information to the customer and project teams, including collecting data and drafting talking point and preparing presentation slidesEnsure customer needs are met in a timely and cost-effective mannerAnalyze financial data from the hosting database, ServiceNow, hosting teams and the customer's billing reports to ensure there are no discrepancies and anomalies in financial data before and after the billing processUse pivot tables in MS Excel to analyze financial data pulled from the hosting databaseGeneral hosting account maintenance in ServiceNow to ensure proper information is presentAssist customer, PMs and project financial personnel in updating inventory and hosting service chargesAssist with processing Service Level Agreements (SLA)Minimum of 3 years of experience with BS or MS degree in Business, Finance, IT or related field; 5 yars of experience without a degreeExperience using MS Access DBExperience using MS Excel, particularly creating pivot tables to analyze dataExperience using ServiceNowExperience using Linux command line to upload dataMust be detail-orientedMust be able to multi-task and conform to shifting priorities, demands and timelines,Desired SkillsExperience with the customer's billing systemsGreat customer service skillsGreat communication skills,About NeoMaxNeoMax is a minority owned small business that specializes in DevOps, Data Science, and Cybersecurity IT solutions. With over ten years of experience in research, engineering and development, we take a “big picture” approach to meeting our business needs, prioritizing both technical and soft skills in the workplace for improved performance.We create a thriving work environment that enables us to provide excellent support to our customers. We encourage and respect each other, just as we are encouraged and respected by our leadership. We are committed to contributing to the health of the organization by ensuring our words and actions align with our core values of Integrity, Diversity, Empowerment, Ambition and Service. We recognize that we represent the company in all aspects of our professional interactions, and we treat individuals external to our organization with the same respect that we treat each other.