Financial Systems Analyst

kayak; Cambridge (MA); On-site; GBP 55,000 - 75,000; Full time

Job summary

KAYAK is seeking a NetSuite/Salesforce/FloQast Administrator to join our Enterprise Applications team within Finance. You’ll own day-to-day configuration, user administration, and integration health across core finance systems, ensuring accuracy and smooth operations.

You’ll work with Finance, Accounting, Sales Ops, and Engineering, building workflows, troubleshooting issues, and supporting monthly close with precise data. Hybrid in-office role with opportunities to grow.

Qualifications

• 2-4 years of hands-on administration experience with NetSuite, Salesforce, and/or Expensify (or similar ERP/CRM/expense platforms).
• Familiarity with NetSuite configuration: saved searches, SuiteFlow, roles/permissions, custom fields/records, and SuiteScript reading-level.
• Knowledge of basic system integrations (API/SFTP, iPaaS tools) and data-sync troubleshooting.
• Attention to detail ensuring accuracy in finance reporting and data reconciliation.

Responsibilities

• Administer day-to-day configuration of NetSuite, Salesforce, and FloQast: user setup/deactivation, roles and permissions, saved searches, dashboards, flows, and validation rules.
• Act as backup administrator for FloQast: user setup and sync issues.
• Build and troubleshoot NetSuite SuiteFlow workflows and read SuiteScript; escalate to developer when needed.
• Triage and resolve tickets from Finance and employees about expenses and records.
• Monitor integrations between NetSuite and Salesforce, using iPaaS or API/SFTP data feeds.
• Support month-end close by ensuring data accuracy and running reconciliations.
• Create clear documentation and quick-reference guides for onboarding and audits.

Skills

NetSuite administration

Salesforce administration

FloQast administration

ERP/CRM integration basics

SuiteFlow

SuiteScript reading

API/SFTP troubleshooting

Excel/Google Sheets

Education

Bachelor's degree

Tools

Celigo/Workato/Boomi

Expensify

Job description

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including Momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is looking for a NetSuite / Salesforce / FloQast Administrato r to join our Enterprise Applications team within Finance. You'll be the day-to-day owner of configuration, user administration, and integration health across our core finance and revenue systems - the person who actually knows why a saved search broke, why a workflow stalled, or why a sync between NetSuite and Salesforce didn't fire. This role rewards curiosity and precision: you don't need to arrive as a NetSuite expert, but you do need to want to become one, and you need to be the kind of person who double-checks a config change before it touches production. You'll work closely with Finance, Accounting, Sales Ops, and Engineering, and partner with senior systems analysts and architects on the bigger roadmap items - but the daily craft of keeping these systems accurate, well-documented, and running smoothly is yours.

This role will be required to work from our Cambridge, MA office at least 3 days per week.

In this role, you will:

• Administer day-to-day configuration of NetSuite, Salesforce, and FloQast: user setup/deactivation, roles and permissions, saved searches, SuiteAnalytics workbooks/dashboards, Salesforce flows and validation rules, troubleshooting issues within Salesforce and Expensify User Access Review.
• Act as a backup administrator for FloQast for user setup, sync errors and questions.
• Build and maintain NetSuite SuiteFlow workflows and troubleshoot existing SuiteScript customizations - you don't need to write scripts from scratch on day one, but you should be comfortable reading one, tracing what it does, and knowing when to elevate to a developer.
• Triage and resolve support tickets from Finance and general employees related to expense reports, financial records, and account access, digging into root cause rather than just closing the ticket.
• Monitor and troubleshoot integrations between NetSuite and Salesforce - including iPaaS/middleware tools and direct API/SFTP data feeds - escalating to engineering when needed.
• Support month-end and quarter-end close by ensuring system data accuracy, running reports, and resolving reconciliation discrepancies.
• Help with the month-end close by loading files into a third-party system for the Reporting Team.
• Perform sandbox testing and validate NetSuite's release upgrades against existing customizations and integrations before anything touches production.
• Maintain user access lists and perform basic access reviews to support audit, SOX, and compliance needs.
• Create and maintain clear documentation, quick-reference guides, and training materials - you take pride in writing something a new teammate could actually follow without asking you a follow-up question.
• Partner with senior systems analysts/architects to implement approved process changes and provide hands-on support during testing and hypercare for larger rollouts, without owning roadmap prioritization.

Please apply if you have:

• 2-4 years of hands-on administration experience with NetSuite, Salesforce, and/or Expensify (or similar ERP/CRM/expense platforms) - OR strong ERP/CRM administration fundamentals elsewhere plus genuine enthusiasm for going deep on NetSuite specifically. We'd rather hire for curiosity and a learning mindset than a perfect checklist of prior tools.
• Familiarity with (or eagerness to quickly learn) NetSuite's configuration layer: saved searches, SuiteFlow, roles/permissions, custom fields and records, and at least reading-level comfort with SuiteScript.
• Working knowledge of basic system integrations (API/SFTP, or iPaaS tools like Celigo/Workato/Boomi) and comfort troubleshooting data sync issues.
• Real attention to detail - the kind that notices a saved search is returning one extra row before it becomes a finance reporting problem.
• Solid Excel/Google Sheets skills; comfort building reports and saved searches.
• Clear communicator who can support non-technical end users and explain system issues in plain language.
• Familiarity with basic finance/accounting workflows (AP, expense management, order-to-cash) is a plus but not required.
• Bachelor's degree in a related field, or equivalent practical experience; NetSuite/Salesforce admin certifications (e.g. NetSuite SuiteFoundation, Salesforce Adminis