Financial Support Counselor

University Of Nebraska Omaha; Omaha (NE); On-site; USD 43,000 - 45,000; Full time

Job summary

University of Nebraska - Omaha is seeking a Financial Support Counselor to counsel current and prospective students and their families on financial aid processes, eligibility, costs, and financial planning. The counselor works in the Office of Financial Support and Scholarships customer service team and handles appointments, phone, front counter, email, and social media inquiries.

The role involves screening Professional Judgment paperwork, calculating aid packages, and leading financial

Qualifications

• Associate's degree or equivalent required.
• Experience in financial aid, higher education, or customer service preferred.
• Strong communication and presentation skills.

Responsibilities

• Counsel students and families on financial aid processes, eligibility, costs, and financial planning.
• Provide day-to-day customer service by phone, at the front counter, by email, on social media, and in face-to-face advising.
• Calculate student aid packages and handle fall, spring, and summer aid awarding and processing.
• Screen Professional Judgment paperwork and prepare files for committee meetings.
• Lead internal and external outreach and financial literacy sessions, including group presentations.
• Certify miscellaneous forms such as apartment lease agreements.

Skills

Counseling

Customer service

Financial literacy

Communication

Education

Associate's degree or equivalent

Job description

University of Nebraska - Omaha is hiring a Financial Support Counselor to counsel current and prospective students and their families on financial aid processes, aid eligibility, costs, and financial planning. The counselor works in the Office of Financial Support and Scholarships customer service team, handling appointments, phone, front counter, email, and social media inquiries. Screening Professional Judgment paperwork, calculating aid packages, and leading financial literacy sessions round out the role.

Highlights

• Counsel students and parents on financial aid processes, aid eligibility, costs, and financial planning
• Provide day-to-day customer service by phone, at the front counter, by email, on social media, and in face-to-face advising
• Calculate student aid packages and handle fall, spring, and summer aid awarding and processing
• Screen Professional Judgment paperwork and prepare files for committee meetings
• Determine whether FAFSA adjustments can be made and update PeopleSoft when necessary
• Process short-term loans, residency, consortium, study abroad, aviation, and Vocational Rehabilitation requests
• Lead internal and external outreach and financial literacy sessions, including group presentations
• Certify miscellaneous forms such as apartment lease agreements
• Hold an associate's degree or equivalent plus one year of financial aid, higher education, or customer service experience
• Start at $42,600 and report to the Assistant Director for Support & Outreach