Financial Solutions Center Manager

First Commonwealth Bank; Westerville (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Financial Solutions Center Manager to lead a dedicated team in enhancing the financial lives of customers. This role focuses on building strong relationships within the community and driving performance in a competitive sales environment. You will be responsible for developing both small business and consumer relationships while ensuring operational excellence and compliance. If you are passionate about coaching and empowering others while delivering exceptional customer service, this is the perfect opportunity for you to make a significant impact.

Qualifications

• 3+ years in a customer-centric sales environment.
• Strong communication and relationship skills.

Responsibilities

• Establish and expand relationships with local small businesses.
• Coach, train, and onboard team members for professional growth.
• Ensure smooth operations, risk management, and adherence to policies.

Skills

Communication Skills

Relationship Building

Sales Strategies

Team Development

Technological Proficiency

Education

Associate’s Degree

Job description

Join to apply for the Financial Solutions Center Manager role at First Commonwealth Bank.

This role involves leading a team to improve the financial lives of customers and their businesses, focusing on relationship building, education, and financial solutions. The manager will oversee a Financial Solutions Center, driving high performance in a competitive sales environment, and expanding both small business and consumer relationships through community engagement and proactive sales strategies.

Key responsibilities include:

1. Grow Small Business Relationships: Establish and expand relationships with local small businesses through networking, community involvement, and active prospecting.
2. Grow Consumer Relationships: Develop existing customer relationships and generate new ones through effective sales processes and follow-up.
3. Develop Your Team and Yourself: Coach, train, and onboard team members, assess skills, and foster professional growth.
4. Manage Operations and Compliance: Ensure smooth operations, risk management, and adherence to policies and procedures.
5. Enhance Customer Experience: Uphold the bank's mission and core values, deliver excellent service, and ensure customer satisfaction and problem resolution.

Minimum qualifications include an associate’s degree or equivalent, at least three years in a customer-centric sales environment, strong communication and relationship skills, technological proficiency, and a valid driver’s license with regional travel capability.