Financial Solutions Banker - Boost Customer Wellness

First Bank Richmond; Richmond, Northern (IN, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

First Bank Richmond is seeking a Universal Banker to engage customers at the teller window or service desk, understanding needs and matching bank solutions to promote Financial Well-Being. You will process deposits, record transactions accurately, and help balance daily operations.

Weekend hours, including Saturdays, are part of the schedule. Key competencies include customer relations, teamwork, attention to detail, and accountability as you educate customers about new accounts and digital

Qualifications

• Customer service and sales experience preferred.
• Educate customers on solutions, including new accounts and digital services.
• Strong attention to detail and accuracy in transactions.

Responsibilities

• Provide customer service and sales at teller window or service desk.
• Educate customers on bank solutions and digital services.
• Make complete recommendations to support customer financial well-being.
• Engage customers with onboarding or campaigns.
• Maintain accounts by updating information and handling checks.
• Answer questions, expose fraud, explain bank services and charges.
• Open/Close Night Drop with dual control procedures.
• Other duties as assigned.

Skills

Customer relations

Attitude

Accountability

Teamwork

Attention to detail

Job knowledge

Productivity

Job description

First Bank Richmond is seeking a Universal Banker to engage customers at the teller window or service desk, understanding needs and matching bank solutions to promote Financial Well-Being. You will process deposits, record transactions accurately, and help balance daily operations.

Weekend hours, including Saturdays, are part of the schedule. Key competencies include customer relations, teamwork, attention to detail, and accountability as you educate customers about new accounts and digital