Financial Solutions Advisor - Banking & Customer Service

Arvest Bank; Branson West (MO); On-site; USD 27,552 - 34,371; Full time

Job summary

Arvest Bank Branson West seeks a Relationship Banker to drive product sales and deliver exceptional customer service. You will develop new customer relationships and expand existing ones by offering suitable financial solutions and guiding customers through self-service banking.

The role is tiered from Level 1 to Level 3 with training, progression, and leadership opportunities. Availability Monday–Friday 7:45 am–5:15 pm, with occasional Saturdays.

Qualifications

• High School Diploma or GED required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Demonstrated sales and customer service experience preferred.
• Financial service provider experience preferred.
• College degree preferred.

Responsibilities

• Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook.
• Proactively make outbound calls to generate sales to strengthen further the customer relationship and/or begin customer relationships.
• Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. You must also work effectively with the centralized underwriting department.
• Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer.
• Opens and processes simple, moderately, or highly complex deposit accounts.
• Answer and assist customers' questions and concerns, including, but not limited to, helping customers with deposit risk management and day-to-day banking business.
• Maintains in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them.

Skills

Sales experience

Customer service

Financial services

Education

High School Diploma or GED

Job description

Arvest Bank Branson West seeks a Relationship Banker to drive product sales and deliver exceptional customer service. You will develop new customer relationships and expand existing ones by offering suitable financial solutions and guiding customers through self-service banking.

The role is tiered from Level 1 to Level 3 with training, progression, and leadership opportunities. Availability Monday–Friday 7:45 am–5:15 pm, with occasional Saturdays.