Financial Services Specialist - 1 Remote - Colorado

Nordstrom; Westminster (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in Retail Services is seeking a Customer Service representative to handle inbound account inquiries. This role offers a competitive hourly rate, remote work flexibility, and comprehensive benefits, ideal for candidates with solid customer service background and strong communication skills.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive benefits including medical, dental, and vision insurance

Qualifications

• 1 year of experience in customer service required.
• Ability to manage high volume of calls.
• Strong technical skills with multitasking.
• Excellent verbal and written communication skills.

Responsibilities

• Handle complex inbound account inquiries.
• Troubleshoot customer issues and process applications.
• Answer escalated customer calls ensuring high service level.

Skills

Customer service

Communication

Technical skills

Analytical skills

Job description

Employer Industry: Retail Services

Why Consider this Job Opportunity:
- Salary up to $28.00 per hour
- Eligible for incentive pay upon successful completion of training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including medical, dental, vision, life insurance, and retirement plans
- Opportunity to work remotely from home in a flexible schedule
- Chance to be part of a company with a long-standing reputation for excellent customer service

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries using advanced knowledge of financial products
- Troubleshoot customer issues related to online enrollment and account access
- Process and review new account applications and credit line requests
- Answer escalated customer calls, ensuring a high level of service
- Perform additional duties as assigned to support team objectives

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with attention to detail
- A secure and distraction-free workspace for remote work
- Strong technical skills with the ability to navigate multiple systems simultaneously
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience working in a virtual environment with minimal supervision
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality and integrity in customer interactions

#RetailServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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About the company

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