Financial Services Specialist - 1 Remote - Colorado

Nordstrom; Centennial (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Nordstrom is hiring for a remote customer service role, offering an hourly wage of up to $28.00. Candidates will handle account inquiries related to various financial products and provide direct customer support while working from a quiet, secure environment with flexible scheduling. Strong analytical and communication skills are essential, along with a proven customer service background.

Benefits

Incentive pay after training completion

Monthly work-from-home subsidy of $50

Comprehensive benefits including medical and dental

Qualifications

• Minimum of 1 year of experience in customer service.
• Ability to manage a high volume of calls effectively.
• Proficient in using a computer and headset.

Responsibilities

• Handle complex inbound account inquiries.
• Troubleshoot customer inquiries regarding online services.
• Process transactions and account applications.

Skills

Analytical skills

Problem-solving skills

Communication skills

Job description

Employer Industry: Retail Financial Services

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentive pay after successful completion of training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including medical, dental, and retirement options
- Opportunity to work in a fully remote environment with flexible scheduling
- Strong emphasis on employee support and development

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer inquiries regarding online enrollment, passwords, and sign-on issues
- Enter and review new account applications from various channels, including stores and online
- Process register referrals, transactions, and credit line increase requests
- Perform additional duties as assigned by leadership

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with detail and accuracy
- A quiet, secure workspace free from distractions
- Proficient in using a computer while stationed at a desk, including headset usage
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience in a virtual customer service environment
- Familiarity with technical troubleshooting and navigating multiple systems
- Clear and professional communication skills, both verbal and written

#RetailJobs #CustomerService #RemoteWork #FlexibleSchedule #CareerGrowth

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About the company

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