Customer Service Representative

PFS - Professional Financial Services; Fort Wayne (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/long-term disability

401k with company matching

Paid sick, holiday, and vacation time

Monthly bonus potential

Community service involvement

Growth opportunities

Top-of-the-line training

Job summary

Professional Financial Services (PFS) in Fort Wayne, IN is seeking a Customer Service Representative to assist customers with automobile financing needs, over the phone and in person.

This role emphasizes delivering outstanding service, resolving issues, and supporting loan processes. PFS provides extensive benefits, training, and opportunities for growth.

If you are driven, reliable, and eager to contribute to a team that values community involvement, apply today.

Qualifications

• Previous customer service and/or collections experience.
• A valid state driver's license with an acceptable driving record.
• Access to a reliable automobile for work use.

Responsibilities

• Provide outstanding customer service and problem resolution.
• Assist with insurance verifications and loan payments as needed.
• Perform Welcome Calls and act as back up to Administrative Assistant.
• Support skip tracing and locate activities.

Skills

Customer service

Collections experience

Communication skills

Job description

Description

Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way?

Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person.

If you are ready to make a difference, join an enthusiastic team and start a lifelong career, as a Customer Service Representative.

Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.

You’ll know you are a successful Customer Service Representative when you:

• Provide outstanding customer service and problem resolution
• Perform collection activities on delinquent accounts
• Assist with insurance verifications
• Perform Welcome Calls
• Act as back up to our Administrative Assistant to receive loan payments and fund loans
• Perform Skip Tracking and other locate activities

You could be a great addition as Customer Service Representative if you have:

• Previous customer service and/or collections experience
• A valid state driver’s license, with an acceptable driver’s record
• Access to a reliable automobile for work use

Keep in mind that we provide:

• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your Company set goals!
• Community Service -As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
• Growth Potential- We believe in fostering our employees’ talents and providing a pathway for their individual career story.
• TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.