Financial Services Representative

CommonWealth Central Credit Union; California; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

13 paid holidays

PTO 17 days

Loan discounts

401(k) match

Medical/dental/vision insurance

Long-term disability

Life insurance

Voluntary insurance

Employee assistance program

Financial Wellness resources

Tuition reimbursement

Job summary

CommonWealth Central Credit Union in San Jose, CA is seeking a full-time Financial Services Representative to guide members through financial wellness, open memberships, accounts and loans, and assist with online banking inquiries.

The ideal candidate has six months to two years of related experience, strong customer service, and excellent verbal and written communication, with preference for prior credit union or banking background; pay ranges $27.25 to $34.05 per hour, depending on experience.

Qualifications

• Six months to two years of similar or related experience.
• Experience with processing loans.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Prior experience in a credit union or bank preferred.

Responsibilities

• Fulfill members’ financial needs through discussions of financial wellness.
• Assist members with all transactions, including opening memberships, accounts and loans.
• Assist members with online banking inquiries.
• Interview and process members’ loans; cross-sell payment protection products.
• Perform outreach activities as part of the new member onboarding process.
• Provide exceptional member service through financial wellness discussions and support.

Skills

Customer service

Verbal communication

Written communication

Professional appearance

Job description

At CommonWealth, we serve the financial needs of more than 40,000 people who live or work in Santa Clara County. We are seeking candidates who share our value and commitment to building stronger communities through financial health — one member at a time. In addition to a competitive base salary, our compensation package includes:

• 13 paid holidays
• 17 days of Paid Time Off (PTO) during first year of employment
• Up to 2% discounts on loans–including first mortgages*
• 401(k) Plan with Company Match
• Medical, dental, vision insurance
• Long-term disability insurance
• Life insurance
• Voluntary insurance
• Employee assistance program
• Financial Wellness benefits and resources
• Tuition reimbursement and more

We are currently accepting applications for a full-time Financial Services Representative at our San Jose Branch.
As a Financial Services Representative, your major responsibilities will include:

• Ensure fulfillment of members’ financial needs through discussions of financial wellness.
• Assist member with all transactions, including opening memberships, accounts and loans.
• Assist members with online banking inquiries.
• Interview and process member’s loans. Effectively cross sell payment protection products.
• Performa outreach activities as part of the credit union’s new member onboarding process.
• Consistently provide exceptional member service through financial wellness discussions and support to internal and external members.

This position requires registration with the National Mortgage Licensing System (NMLS). Individuals in this position must satisfy all of the requirements under the category of Mortgage Loan Officer (MLO) and satisfactorily complete and supply all of the required information. Additionally, individuals in this position must satisfy all requirements to become an endorsee of the Credit Union’s State of California’s Credit Insurance Business Entity License. These requirements remain a condition of employment in this position.
Our ideal candidate will have at least six months to two years of similar or related experience and previous experience with processing loans. Exceptional customer service skills are required, as well as excellent verbal and written communication skills. A professional appearance and demeanor are required. Prior experience working in a credit union or bank strongly preferred.
Pay Range: $27.25/hour – $34.05/hour; based on skills and experience.

CommonWealth is an Equal Opportunity Employer