Financial Services Representative

Commonwealthcu; San Jose (CA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

13 paid holidays

17 days PTO in first year

Loan discounts up to 2% on loans

401(k) Plan with Company Match

Long-term disability insurance

Life insurance

Voluntary insurance

Employee assistance program

Financial Wellness benefits and tools

Tuition reimbursement

Job summary

CommonWealth Central Credit Union in San Jose is seeking a full-time Financial Services Representative to help members achieve their financial goals through proactive wellness discussions and personalized service.

You will assist with transactions, account openings, loans, and online banking inquiries, while also cross-selling loan protections and supporting new member onboarding. Prior credit union or bank experience is preferred. NMLS registration is required.

Qualifications

• Six months to two years of similar or related experience.
• Experience with processing loans.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Prior experience working in a credit union or bank strongly preferred.

Responsibilities

• Ensure fulfillment of members' financial needs through discussions of financial wellness.
• Assist member with all transactions, including opening memberships, accounts and loans.
• Assist members with online banking inquiries.
• Interview and process member's loans. Effectively cross sell payment protection products.
• Performa outreach activities as part of the credit union's new member onboarding process.
• Consistently provide exceptional member service through financial wellness discussions and support to internal and external members.

Skills

Customer service

Financial wellness

Communication

Loan processing

Cross-selling

Job description

At CommonWealth Central Credit Union, we’re more than just a financial institution—we’re a community. We proudly serve over 40,000 members across Santa Clara, San Benito, Monterey County, and beyond, helping them achieve their financial goals and build brighter futures.

We’re looking for passionate, service-driven individuals who believe in making a real impact. If you’re committed to empowering people with financial solutions and want to grow in a supportive, values-driven workplace, you’ve come to the right place.

What We Offer:

In addition to a competitive base salary, our compensation package includes:

• 13 paid holidays
• 17 days of Paid Time Off (PTO) during first year of employment
• Up to 2% discounts on loans--including first mortgages*

CommonWealth Central Credit Union
Attention: Human Resources
P.O. Box 641690
San Jose, CA 95164-1690

Current Openings

Location: San Jose, CA

Job Id:318

# of Openings:1

At CommonWealth, we serve the financial needs of more than 40,000 people who live or work in Santa Clara County. We are seeking candidates who share our value and commitment to building stronger communities through financial health – one member at a time. In addition to a competitive base salary, our compensation package includes:

• 13 paid holidays
• 17 days of Paid Time Off (PTO) during first year of employment
• Up to 2% discounts on loans--including first mortgages*
• 401(k) Plan with Company Match
• Long-term disability insurance
• Life insurance
• Voluntary insurance
• Employee assistance program
• Financial Wellness benefits and resources
• Tuition reimbursement and more

We are currently accepting applications for a full-time Financial Services Representative at our San Jose Branch.

As a Financial Services Representative, your major responsibilities will include:

• Ensure fulfillment of members' financial needs through discussions of financial wellness.
• Assist member with all transactions, including opening memberships, accounts and loans.
• Assist members with online banking inquiries.
• Interview and process member's loans. Effectively cross sell payment protection products.
• Performa outreach activities as part of the credit union's new member onboarding process.
• Consistently provide exceptional member service through financial wellness discussions and support to internal and external members.

This position requires registration with the National Mortgage Licensing System (NMLS). Individuals in this position must satisfy all of the requirements under the category of Mortgage Loan Officer (MLO) and satisfactorily complete and supply all of the required information. Additionally, individuals in this position must satisfy all requirements to become an endorsee of the Credit Union’s State of California’s Credit Insurance Business Entity License. These requirements remain a condition of employment in this position.

Our ideal candidate will have at least six months to two years of similar or related experience and previous experience with processing loans. Exceptional customer service skills are required, as well as excellent verbal and written communication skills. A professional appearance and demeanor are required. Prior experience working in a credit union or bank strongly preferred.

Pay Range: $27.25/hour - $34.05/hour; based on skills and experience.
CommonWealth is an Equal Opportunity Employer

to help our members enhance their financial well-being.

CommonWealth is an Equal Opportunity Employer.

* The loan discount rate cannot be lower than the Applicable Federal Rates; for real estate loans, the interest rate cannot be less than 2%.