Financial Services Representative

CommonWealth Central Credit Union; San Jose (CA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

13 paid holidays

PTO 17 days first year

Loan discounts up to 2%

401(k) match

Long-term disability insurance

Life insurance

Voluntary insurance

Employee assistance program

Financial wellness benefits

Tuition reimbursement

Job summary

CommonWealth Central Credit Union in San Jose, CA is seeking a full-time Financial Services Representative to fulfill members' financial needs and process loans. The role requires handling transactions, assisting with online banking inquiries, and promoting additional products and services with a strong focus on customer service.

Ideal candidates will have 6 months to 2 years of related experience, excellent verbal and written communication, and a professional appearance.

Qualifications

• At least six months to two years of similar or related experience.
• Previous experience with processing loans.
• Excellent verbal and written communication skills.

Responsibilities

• Assist members with all transactions, including opening memberships, accounts and loans.
• Assist members with online banking inquiries.
• Interview and process member loans; cross-sell payment protection products.
• Provide outreach as part of the onboarding process for new members.
• Deliver exceptional member service through financial wellness discussions.

Skills

Customer service

Loan processing

Online banking inquiries

Cross-selling

Verbal communication

Written communication

Job description

Location: San Jose, CA

Job Id:318

# of Openings:1

At CommonWealth, we serve the financial needs of more than 40,000 people who live or work in Santa Clara County. We are seeking candidates who share our value and commitment to building stronger communities through financial health – one member at a time. In addition to a competitive base salary, our compensation package includes:

• 13 paid holidays
• 17 days of Paid Time Off (PTO) during first year of employment
• Up to 2% discounts on loans--including first mortgages*
• 401(k) Plan with Company Match
• Long-term disability insurance
• Life insurance
• Voluntary insurance
• Employee assistance program
• Financial Wellness benefits and resources
• Tuition reimbursement and more

We are currently accepting applications for a full-time Financial Services Representative at our San Jose Branch.

As a Financial Services Representative, your major responsibilities will include:

• Ensure fulfillment of members' financial needs through discussions of financial wellness.
• Assist member with all transactions, including opening memberships, accounts and loans.
• Assist members with online banking inquiries.
• Interview and process member's loans. Effectively cross sell payment protection products.
• Performa outreach activities as part of the credit union's new member onboarding process.
• Consistently provide exceptional member service through financial wellness discussions and support to internal and external members.

This position requires registration with the National Mortgage Licensing System (NMLS). Individuals in this position must satisfy all of the requirements under the category of Mortgage Loan Officer (MLO) and satisfactorily complete and supply all of the required information. Additionally, individuals in this position must satisfy all requirements to become an endorsee of the Credit Union’s State of California’s Credit Insurance Business Entity License. These requirements remain a condition of employment in this position.

Our ideal candidate will have at least six months to two years of similar or related experience and previous experience with processing loans. Exceptional customer service skills are required, as well as excellent verbal and written communication skills. A professional appearance and demeanor are required. Prior experience working in a credit union or bank strongly preferred.

Pay Range: $27.25/hour - $34.05/hour; based on skills and experience.

CommonWealth is an Equal Opportunity Employer