Financial Services Rep II: Growth & Customer Impact

Carter Bankshares in; Fredericksburg (VA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability coverage

Other voluntary benefits

401(k)

Paid time off

Paid holidays

Job summary

Carter Bankshares in Fredericksburg, VA is seeking a Financial Services Representative II to build strong customer relationships and help clients meet financial goals. You will balance routine transactions with more complex banking matters while contributing to growth and customer well-being.

The role focuses on needs-based conversations, product openings, and referrals to partners, with an emphasis on delivering an exceptional customer experience and adherence to regulatory guidelines.

Qualifications

• High school diploma or equivalent required.
• Successful customer service and/or sales experience required.
• Previous experience in a retail bank or related industry preferred.
• Prior cash handling experience preferred.

Responsibilities

• Provides a range of customer services including engaging customers in financial needs-based conversations, account servicing, the opening of new products and services, accurately processing transactions, educating customers of self-service options, and referring to partners.
• Delivers exceptional customer experience through proactive engagement, building relationships through meaningful conversations, and anticipating and fulfilling customer needs to deliver solutions that earn the customer's trust.
• Proactively identifies opportunities and generates high-quality referrals to branch associates, internal partners, and external vendor partners in addition to partnering on business development activities to drive business growth and enhance customer satisfaction.
• Assists with the resolution of more complex banking and customer service issues that may require research and/or collaboration with other departments/teams while maintaining ownership of the customer interaction and relationship to deliver informed solutions to our customers.
• Contributes to the efficient and effective operation of a well-run branch by following established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations)
• Responsible for assisting other associates as needed within defined authority limits and supporting branch management in operational tasks
• Actively participate in and support the bank’s strategic plan to grow all aspects of the retail bank’s business
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services
• Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise
• Actively attends and participates in and bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers

Skills

Advanced customer service

Verbal communication

Written communication

Listening skills

Problem solving

Collaboration

Banking product knowledge

Adaptability

Prioritization

MS Office

Critical thinking

Negotiation

Relationship building

Education

HS diploma or equivalent

Job description

Carter Bankshares in Fredericksburg, VA is seeking a Financial Services Representative II to build strong customer relationships and help clients meet financial goals. You will balance routine transactions with more complex banking matters while contributing to growth and customer well-being.

The role focuses on needs-based conversations, product openings, and referrals to partners, with an emphasis on delivering an exceptional customer experience and adherence to regulatory guidelines.