Financial Services Rep — Growth & Bonus Opportunities

World Finance; Roswell (NM); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Major medical

Dental coverage

Vision coverage

Life insurance

Long-term disability

Free mental health support

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Job summary

World Finance in Roswell, New Mexico is hiring a full-time Financial Services Representative. You will drive loan sales, explain terms, and assist customers with tax services and related financial products.

This role emphasizes high-volume, phone-based outreach and in-person service, with performance-based bonuses and a promote-from-within culture. The company offers a comprehensive benefits package, a 401(k) match, paid holidays and vacation, and strong opportunities to grow within the

Qualifications

• High school diploma or equivalent is required.
• Experience in sales, customer service, collections, or account management with measurable results.
• Ability to handle high-volume calls and difficult customer conversations.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills and accurate data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Outbound customer outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Call approved, pending, and former borrowers to drive loan volume and cross-sell products.
• Prepare tax returns and assist customers with tax-related questions in compliance with company policies.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales

Customer service

Collections

Account management

High-volume calls

Communication

Problem solving

Organizational skills

Data entry

Education

High school diploma or equivalent

Job description

World Finance in Roswell, New Mexico is hiring a full-time Financial Services Representative. You will drive loan sales, explain terms, and assist customers with tax services and related financial products.

This role emphasizes high-volume, phone-based outreach and in-person service, with performance-based bonuses and a promote-from-within culture. The company offers a comprehensive benefits package, a 401(k) match, paid holidays and vacation, and strong opportunities to grow within the