Financial Services Professional

Mphasis; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

A financial services firm in Phoenix is seeking an experienced onboarding consultant to manage the transition of new financial advisors and their teams. Responsibilities include conducting weekly meetings, ensuring registration tasks are completed, and educating clients. The ideal candidate should excel in communication, have strong project management skills, and be detail-oriented. Full-time position with a mid-senior level requirement in a fast-paced environment.

Qualifications

• Strong customer service and analytical skills.
• Must possess intermediate computer skills.
• Must be able to manage projects efficiently and meet deadlines.
• Intermediate computer skills: Outlook, Word, Excel, PowerPoint; strong presentations.

Responsibilities

• Manage onboarding for financial advisors and their teams.
• Conduct weekly meetings with onboarding firms.
• Ensure completion of registration tasks.
• Educate clients on policies and procedures.
• Track tasks using Salesforce.
• Oversee firm-related electronic files in SharePoint for transparency and access.
• Demonstrate problem-solving by asking questions, anticipating challenges, and finding solutions.
• Educate advisors on best practices like client notes, books and records, and reducing NIGOs.
• Facilitate introductions with internal departments and external partners (Redtail, Albridge, eMoney).
• Collaborate with operations to process account setup and transfer documentation after registration.
• Monitor progress of assets under management and transfers; adjust strategies to meet goals.
• Collaborate with Onboarding Consultants to achieve shared goals and drive success.
• Handle special projects as assigned by manager.

Skills

Excellent communication

Time management

Customer service skills

Analytical skills

Financial services industry knowledge

Project management

Detail-oriented

Tools

Salesforce

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Overview

This position is responsible for managing and overseeing the successful transition of new financial advisors and their teams.

Responsibilities

• Partner with 5-8 onboarding firms, serving as project manager and primary point of contact to ensure the efficient and timely transition of their book of business, while delivering exceptional customer satisfaction and a seamless, referrable experience
• Host weekly Zoom meetings with assigned onboarding firms to drive engagement, address transition topics, answer questions, and ensure continued progress.
• Ensure all required registration tasks for all producers and staff are completed, overseeing the entire process from signed Letter of Intent to graduation to service team.
• Educate representatives and their staff on the policies and procedures of working with client.
• Leverage Salesforce to track and complete internal tasks for each firm, ensuring timely progress and completion of both personal and cross-departmental tasks.
• Oversee firm-related electronic files in SharePoint to ensure transparency and seamless access for all team members.
• Demonstrate strong problem-solving skills by asking critical questions, anticipating challenges and future needs, and finding solutions.
• Educate advisors and their team on best practices including but not limited to taking great client notes, maintaining books and records, ways to reduce NIGOs, etc.
• Facilitate introductions and relationships with internal departments (Wealth Consulting, Technology Solutions, Business Consulting, Producer Comp, Supervision, etc.) as well as preferred external partners (Redtail, Albridge, eMoney)
• Collaborate with operational teams to ensure the efficient and accurate processing of account setup and transfer documentation after registration.
• Monitor and report on the progress of assets under management and account transfers, as well as the number of NIGOs - adjusting strategies as necessary throughout the transition to ensure targeted goals are met.
• Collaborate effectively with other Onboarding Consultants to achieve shared goals and drive project success.
• Special projects as determined by manager.

Knowledge, Skills, and/or Abilities

• To perform this job successfully, individuals should have the following skills and abilities:
• Excellent communication (verbal and written) and time management skills.
• Strong customer service and analytical skills Intermediate financial services industry knowledge and/or experience
• Must routinely exercise independent judgment and be able to work independently.
• Must possess intermediate (or better) computer skills (Outlook, Word, Excel, and Power Point) Strong presentation skills.
• Must be able to manage projects efficiently and effectively, as well as meet established deadlines. Must be very detail oriented and be able to work in a fast-paced environment. Occasional travel may be required (up to 10%).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development