Financial Services CSR — Full-Time Call Center Pro

Prosperity Bank; Lubbock (TX); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Prosperity Bank is seeking a Customer Service Representative in Lubbock, TX to deliver friendly, professional service in our Call Center. You will handle customer inquiries, open and close accounts, renew time deposits, and assist with online banking.

The role requires strong communication, accurate data handling, and the ability to work in a fast-paced environment. Associates degree and one year of customer service experience preferred; overtime may be required; we value integrity and customer

Qualifications

• Associates degree or equivalent combination of education and experience.
• Experience in customer service required (1 year).
• Excellent communication and public relations skills; ability to work under pressure.

Responsibilities

• Answer customer calls and resolve questions or problems.
• Assist with checking, savings, time deposits, IRAs, loans, and debit/credit cards.
• Open, close, and maintain accounts and provide information on bank products.

Skills

Communication skills

Public relations

Organizational skills

Stress management

Overtime availability

Computer skills

Education

Associate Degree / 2 years experience

Tools

Microsoft Office

Job description

Prosperity Bank is seeking a Customer Service Representative in Lubbock, TX to deliver friendly, professional service in our Call Center. You will handle customer inquiries, open and close accounts, renew time deposits, and assist with online banking.

The role requires strong communication, accurate data handling, and the ability to work in a fast-paced environment. Associates degree and one year of customer service experience preferred; overtime may be required; we value integrity and customer