Financial Services Collection Specialist (In-Office)

Kids for the Future; Stevens Crossing (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Bonuses uncapped

Monthly contests

In-office role

North Andover office

Job summary

F.H. Cann is seeking motivated individuals for an in-office debt collection role in North Andover, MA. The position requires effective negotiation, organization, and the ability to handle high call volumes within a fast-paced environment.

You will locate and contact customers, document interactions, and work toward repayment solutions while complying with laws and company policies. The role includes a base hourly pay range and monthly bonuses.

Qualifications

• Must possess excellent verbal negotiation, customer service and persuasion skills.
• Well organized, results driven, and able to work in a high volume and fast-paced office environment.
• Flexibility to adapt and resolve challenging situations calmly and professionally.
• Ability to prioritize and manage multiple tasks with sound judgement.
• Strong attendance and punctuality while working a full-time schedule.

Responsibilities

• Establish contact with customers to recover delinquencies and offer solutions to repay accounts.
• Locate/skip-trace customers using skip-tracing tools with internet access.
• Record accurate notes and maintain logs of communications and activities.
• Meet department standards for deadlines, objectives, and goals.
• Adhere to consumer protection laws and company policies.

Skills

Verbal negotiation

Customer service

Persuasion

Organization

Multitasking

Attendance/punctuality

Spanish language (bonus)

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Adobe Acrobat

Job description

Location 1600 Osgood Street,suite 2-120,North Andover, MA, 01845,United States

Base Pay $16.50 - $20.00 / Hour

Other Compensation Bonus

Job Category Collections, Call Center

Relocation Expense Covered No

Employee Type Non-Exempt - FT

Required Degree High school

Manage Others No

About Us

FHC is a family-owned company that has been growing since 1999. We’re committed to delivering exceptional customer experiences while meeting or exceeding federal and state safety standards. Our diverse portfolio spans both Public and Private Sectors, and we take pride in our reputation for quality and compliance.

We’re looking for motivated and compassionate individuals who share our dedication to excellence. If you thrive in a fast-paced environment and want to make a meaningful impact, FHC is the place for you.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state-of-the-art skip-tracing tools combined with internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
• Ensure all performance deadlines, objectives, and goals are met as set by department standards.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Requirements

• Must possess excellent verbal negotiation, customer service and persuasion skills.
• Well organized, results driven, and able to work in a high volume and fast-paced office environment.
• Flexibility to adapt and resolve challenging situations calmly and professionally.
• Ability to prioritize and manage multiple tasks, exercising sound judgement.
• Ability to work a set, full-time schedule consisting of three shifts from 8:00 AM–4:30 PM EST and two shifts from 11:30 AM–8:00 PM EST, with occasional Saturday shifts (8:00 AM–12:00 PM EST) 2-3 per year
• Attendance and punctuality are a must. (Reliable transportation is required.)

Preferred Experience, Education & Experience

• Previous experience in Debt Collection Recoveries, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or billing preferred, but not required.
• Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
• High school diploma or equivalent.
• Bilingual in Spanish (spoken and written) is a plus!
• In-Office North Andover, MA office until our Salem, NH office opens.
• Federal and State contractor call/contact center along with Account Receivable Management

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Security Clearance Requirements

• Must be able to pass Federal background screening and/or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.

An Affine Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you need accommodation as part of the employment process, please contact Human Resources at [e-mail] .

If you want to view the “Know Your Rights” poster, please choose your language:English Spanish

If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language:English Spanish

Summary

• Bonuses are uncapped, and paid out monthly

Monthly contests rewarding “Top Performers” with gift cards & prizes.

• This is an in-office role.
• Candidates must be able to reliably commute to our North Andover, MA office until our Salem, NH office opens.