Call Center Debt Collector - Law Firm

Zwicker & Associates, P.C.; Andover (MA); On-site; USD 26,518 - 28,929; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Long-term disability insurance

Life insurance

Paid holidays

Job summary

A leading debt collection agency in Andover, MA, is looking for a Call Center Debt Collector. This position is fully onsite initially and involves reaching out to consumers regarding their debts. Successful candidates will demonstrate strong administrative, negotiation, and communication skills. The role offers competitive hourly pay, opportunities for bonuses, and benefits including health and retirement plans.

Qualifications

• Above-average administrative and phone skills.
• Strong negotiation and communication skills.
• Well-organized, results-driven and effective decision-making.
• Proficiency in at least one common language.

Responsibilities

• Establish contact with consumers regarding delinquencies.
• Record detailed notes and update account status.
• Meet performance goals for collections.
• Comply with FDCPA and company policies.

Skills

Administrative skills

Negotiation skills

Communication skills

Decision-making

Listening skills

Computer skills

Job description

Call Center Debt Collector

Location: Andover, MA (80 Minuteman Road). Roles fully onsite for the first 90 days.

Salary: $19.25-$21.00 per hour, weekly pay, monthly bonuses, uncapped bonus potential.

Schedule: Monday – Friday, 8 AM – 7 PM.

Benefits: health, vision, dental insurance, 401(k); paid time off; long‑term disability insurance; life insurance; paid holidays.

Description

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. The firm emphasizes ethics, compliance, and assertive representation, making it the industry leader in debt collection.

Responsibilities

• Establish contact with consumers to discuss delinquencies and repayment options.
• Record accurate and detailed notes; update account status in the computer system.
• Meet or exceed daily, weekly, and monthly performance goals.
• Comply with company policies, FDCPA, and state consumer protection laws.
• Perform other duties as assigned.

Requirements

• Above‑average administrative and phone skills.
• Strong negotiation and communication skills.
• Well‑organized, results‑driven, effective decision‑making.
• Strong listening, interpersonal, oral, and written communication.
• Basic math and computer skills; ability to complete assessments.
• Proficiency in at least one common language for verbal and written communication.
• Ability to operate a computer, phone, or equivalent device.
• Commit to a 40‑hour flexible workweek schedule.
• Read and comprehend position‑specific documents and correspondence.

Physical Qualifications

• Lift five pounds or greater.
• Sit 90% of the workday at times.
• Bend at the waist and be mobile when needed.
• Concentrate and use critical thinking.

Other Information

This job description is not intended to be a comprehensive listing; duties may change. Zwicker & Associates, P.C. is committed to equal employment opportunities and provides reasonable accommodations for individuals with disabilities. Please note: This is a full‑time, full‑benefit position.

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EOE, drug‑free workplace.