Financial Services Client Support Specialist

Cognizant; Juneau (AK); Remote; USD 22.000 - 29.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Paid Holidays

401(k) Plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant is hiring a Customer Service Representative in the United States, Alaska, Juneau area—supporting Financial Advisors, staff, and clients. You will handle inquiries via calls, educate on account services, and resolve issues with accuracy and empathy.

The role emphasizes strong communication, multitasking, and basic tech support across a fast-paced environment. Financial services experience is preferred, with Outlook/MS Office proficiency required.

Qualifikationen

• High School Diploma or equivalent required.
• Previous call center and customer service experience.
• Banking, financial services, or wealth management experience preferred.
• Proficiency with Microsoft Office Suite, including Outlook.
• Strong Windows 11 navigation and troubleshooting skills.
• Familiarity with Citrix, Good for Enterprise, and Active Directory preferred.
• Ability to troubleshoot issues with monitors, speakers, keyboards, and mice.
• Knowledge of Microsoft Office and Outlook troubleshooting techniques.
• Exceptional attention to detail and commitment to accuracy.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to build rapport and maintain professionalism in all client interactions.
• Proven ability to prioritize tasks and adapt to changing business needs.

Aufgaben

• Respond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience.
• Educate clients on account services, products, and available capabilities.
• Demonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail.
• Provide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy.
• Thrive in a fast-paced and evolving environment while effectively managing multiple priorities.
• Perform basic technical troubleshooting and assist users with common technology-related issues.

Kenntnisse

Customer service

Call center

Financial services

Microsoft Office

Outlook

Windows 11

Citrix

Active Directory

Hardware troubleshooting

Communication skills

Analytical skills

Task prioritization

Ausbildung

High School Diploma or equivalent

Tools

Citrix

Active Directory

Jobbeschreibung

Cognizant is hiring a Customer Service Representative in the United States, Alaska, Juneau area—supporting Financial Advisors, staff, and clients. You will handle inquiries via calls, educate on account services, and resolve issues with accuracy and empathy.

The role emphasizes strong communication, multitasking, and basic tech support across a fast-paced environment. Financial services experience is preferred, with Outlook/MS Office proficiency required.