Financial Services Call Center Specialist

Corning Federal Credit Union; Wilmington (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Corning Credit Union in Wilmington, NC seeks a Call Center Specialist I to build lasting member relationships, troubleshoot questions, and perform a variety of financial transactions. You will educate members on CCU products and services that best meet their needs.

This in-person role requires strong communication, attention to detail, and the ability to handle high call volumes. CCU offers competitive base pay and bonus plans, with comprehensive benefits, and extensive training.

Qualifications

• Bachelor's degree or equivalent preferred, commensurate work experience considered.
• High school diploma or GED required.

Responsibilities

• Maintain knowledge of CCU's products and services.
• Answer incoming calls and member questions professionally.
• Explain products and assist in meeting members' financial needs.
• Open new memberships, accounts, and services.
• Assist with account research requests.
• Process outgoing wires accurately and safely per anti-fraud procedures.
• Educate members on electronic service channels.
• Take on additional projects or duties as assigned.

Skills

Customer service

Communication

Tech savvy

Attention to detail

Problem solving

Sales ability

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Core banking systems

Job description

Corning Credit Union in Wilmington, NC seeks a Call Center Specialist I to build lasting member relationships, troubleshoot questions, and perform a variety of financial transactions. You will educate members on CCU products and services that best meet their needs.

This in-person role requires strong communication, attention to detail, and the ability to handle high call volumes. CCU offers competitive base pay and bonus plans, with comprehensive benefits, and extensive training.