Financial Services Associate | Member Services & Cross-Sell

Sierra Central Credit Union; Grass Valley (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company Paid Life Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Travel Expense Reimbursement

Job summary

Sierra Central Credit Union in Grass Valley, CA is hiring a Financial Services Associate I-IV to provide friendly member service, process transactions accurately, and promote our products. The role offers growth within a community-focused branch network.

You will handle deposits and withdrawals, balance cash drawers, and cross-sell banking solutions while adhering to security procedures. Travel to other branches may be required as needed.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Comfortable with sales and cold calling.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of banking products is a plus.
• Must pass background check.

Responsibilities

• Greet customers and assist with banking needs.
• Process deposits, withdrawals, and transactions accurately.
• Balance cash drawers and reconcile discrepancies.
• Cross-sell bank products and services.
• Input new account/loan applicant requests.
• Assist customers with inquiries and issue resolution.
• Adhere to bank procedures and security protocols.
• Willing to travel and work at other branches as needed.

Skills

Customer service

Sales

Communication

Attention to detail

Fast-paced environment

Education

High school diploma

Job description

Sierra Central Credit Union in Grass Valley, CA is hiring a Financial Services Associate I-IV to provide friendly member service, process transactions accurately, and promote our products. The role offers growth within a community-focused branch network.

You will handle deposits and withdrawals, balance cash drawers, and cross-sell banking solutions while adhering to security procedures. Travel to other branches may be required as needed.