Travel-Ready Financial Services Associate — Customer Care

Sierra Central Credit Union; Susanville (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Travel Expense Reimbursement

Paid Time Off

Life Insurance

Job summary

Sierra Central Credit Union is hiring a Financial Services Associate I-IV to deliver exceptional member service, process transactions accurately, and promote credit union products. You will participate in branch efforts to meet production goals while supporting customers with accounts and loans.

The role requires a high school diploma, strong communication skills, and comfort with sales. Travel to other branches may be needed to meet business needs.

Qualifications

• High school diploma or equivalent is required or essential.
• Previous customer service experience is preferred.
• Comfortable with sales and making cold calls.
• Strong communication and interpersonal skills are required.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and accuracy in handling transactions.
• Knowledge of banking products and services is a plus.
• Must pass a background check.

Responsibilities

• Greet customers and assist them with their banking needs.
• Process deposits, withdrawals, and other transactions accurately.
• Balance cash drawers and reconcile discrepancies.
• Cross-sell bank products and services to customers.
• Input new account/loan applicant requests.
• Assist customers with account inquiries and problem resolution.
• Adhere to bank procedures and security protocols to ensure safe transactions.
• Willing to travel and work at other branches as needed, sometimes on short notice.

Skills

Customer service

Sales experience

Communication

Attention to detail

Cash handling

Banking products

Background check

Education

High school diploma or equivalent

Job description

Sierra Central Credit Union is hiring a Financial Services Associate I-IV to deliver exceptional member service, process transactions accurately, and promote credit union products. You will participate in branch efforts to meet production goals while supporting customers with accounts and loans.

The role requires a high school diploma, strong communication skills, and comfort with sales. Travel to other branches may be needed to meet business needs.