Financial Services Assistant

Columbia College; Columbia (SC); On-site; USD 36,000 - 46,000; Full time

Job summary

Columbia College in Columbia, SC invites applications for a Full Time Financial Services Assistant. You will support the Financial Aid team by handling data, coordinating office logistics, and ensuring smooth daily operations for students and families.

As the first point of contact, you will greet visitors, answer calls, manage emails, and assist with events like Financial Aid Awareness Day, while supervising student workers and maintaining a welcoming office environment.

Qualifications

• Bachelor’s degree is required.
• Prior administrative experience in a college or financial aid setting is preferred.
• Strong computer skills are essential.

Responsibilities

• Review, record, and upload student aid documents for awarding and disbursement.
• Greet and assist students, parents, and visitors professionally.
• Answer calls, handle inquiries, and direct messages to staff.
• Plan and coordinate Financial Aid events and college-wide activities.
• Distribute mail and documents to the correct staff.
• Supervise student workers and support office workflow.
• Assist with office supplies, inventory, and special projects.

Skills

Customer service mindset

Communication

Team collaboration

Education

Bachelor’s degree

Tools

EdConnect

PowerFAIDS

Jenzabar

ELM

FSA Online

Job description

Job Details: Job Location: Columbia College - Columbia, SC 29203, Position Type: Full Time, Position Summary:

The Financial Services Assistant role supports the Financial Aid team by being a student-focused professional who is dependable, friendly, organized. This key role supports students and families through the financial aid process by managing data, coordinating office logistics, and ensuring smooth daily operations. As the first point of contact for many students, the Financial Services Assistant helps create a welcoming environment in a fast-paced, service-driven office.

Qualifications: Duties and Responsibilities

File & Data Management

• Review, record and upload documents submitted by students throughout the aid award year as required for student aid awarding and disbursement
• Manage incoming and outgoing documentation to internal and external constituents of the college

Student & Visitor Support

• Greet and assist students, parents, and visitors with professionalism and care
• Answer incoming phone calls, respond to general inquiries, and direct calls to appropriate staff
• Keep the reception area tidy, welcoming, and well-organized
• Manage departmental emails

Event & Communication Coordination

• Plan and coordinate Financial Aid and College wide events such as Financial Aid Awareness Day and semester move in
• Manage financial aid literature and ensure students are informed of new information

Office Operations

• Distribute incoming mail and documents to the correct personnel.
• Supervise student workers and support a smooth office workflow
• Assist with office supplies, inventory, and special projects as assigned

Qualifications & Skills

Education & Experience

• Bachelor’s degree required
• Prior administrative experience in a college or financial aid setting is preferred

Technical Skills

• Strong computer skills are essential
• Knowledge of EdConnect, PowerFAIDS, Jenzabar, ELM, and FSA Online is preferred

Interpersonal Skills

• Exceptional people skills and a customer-service mindset
• Ability to communicate effectively and work collaboratively with students, families, and staff

Management reserves the right to modify or add responsibilities as necessary to meet institutional needs.

Columbia College is an Equal Opportunity Employer (EOE)