Financial Services Account Associate Specialist

FIS. Empowering the Financial World; Jacksonville (FL); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Financial Services Account Associate Specialist, where you'll be part of a dynamic team dedicated to delivering exceptional customer service. This role offers the opportunity to work in an international environment, supporting clients with complex inquiries and solutions. You'll thrive in a supportive atmosphere that values diversity and inclusion, while also enjoying the flexibility of remote work options. With access to training and development opportunities, you can enhance your skills and contribute to impactful projects. If you're passionate about making a difference in the fintech industry, this role is for you.

Benefits

Remote work options

Online training database access

Language courses

Team integration meetings

Support from experienced employees

Qualifications

• Experience in finance or customer service is a plus.
• High degree of accuracy and service orientation required.

Responsibilities

• Handle complex inquiries from customers and consultants.
• Respond to customer problems and find solutions.
• Participate in projects to improve processes.

Skills

Fluent German (C1)

Good communication skills in English

Customer service experience

Finance knowledge

Organizational skills

Service orientation

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

0%

Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: Are you FIS?

We are currently looking for an experienced Financial Services Account Associate Specialist with German to support the Client Services team for our location in Poznan.

About the team:

The Client Delivery Group – Client Services in Frankfurt is responsible for the customer service of customers from Germany and Austria for one of the largest asset managers globally.

About your role:

• The telephone and written answers from everyday to complex inquiries of our customers and consultants.
• Responding to our customers' problems and finding solutions.
• Compliance with quality standards, possible control function.
• Verification of customer orders and, if necessary, corresponding post-processing.
• Escalation of difficult issues and complaint management.
• Participation in projects to implement the company's goals and improve certain processes.

What you bring:

• Languages: Fluent German (at least C1) and good communication skills in written and spoken English
• experience in finance or customer service (nice to have)
• high degree of accuracy, quality and service orientation
• Independent and team-oriented work to achieve set deadlines
• Good organizational skills and high resilience without losing focus on the customer

What we offer you:

• Working in an international company, alongside international colleagues.
• Being a part of an innovative and entrepreneurial environment of a growing department and team.
• Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
• Development opportunities by using the company's on-line training database and LinkedIn Learning.
• Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
• Opportunity to get involved in social projects and local initiatives.
• Language courses.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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