Financial Service Representative Float

Ffcommunity; Cleveland (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Short-term disability

Long-term disability

Job summary

Firefighters Community Credit Union of Cleveland, OH is seeking a Financial Service Representative (Float) to join our team. The role involves floating between six branches and our Member Contact Center, assisting members with higher-end banking needs and guiding them through the loan process.

A strong focus on customer service and cross-selling financial products is essential. Pay ranges from $20.00 to $22.00 per hour, with full-time schedule and a comprehensive benefits package including

Qualifications

• Two years or more of similar or related experience.
• Proficiency with technology including computers, tablets, and general office equipment.
• Cash handling abilities.
• Fantastic customer service skills.
• Dependable transportation to all our branches (Willoughby, St. Clair Avenue, Emerald Parkway, Parma, N. Ridgeville, and Wellington).
• Previous sales experience is preferred.

Responsibilities

• Float between all six branches and our Member Contact Center on an as needed basis.
• Assist members with higher end financial needs and guide them through the loan process.
• Educate members on products and services offered and cross-sell financial products.

Job description

Firefighters Community Credit Union of Cleveland, OH is seeking a Financial Service Representative (Float) to join our team.

Pay: $20.00-$22.00 Per Hour

Schedule: Full Time

Location: 2300 St Clair Ave NE, Cleveland, OH 44114

Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Our Financial Service Representative (Float) earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a 401(k) plan with company match, life insurance, short-term disability, and long-term disability.

If this sounds like the financial industry service opportunity that you've been looking for,

Responsibilities

As a Financial Service Representative (Float) you will float between all six of our branches (Willoughby, Cleveland-Downtown, Cleveland-West Side, Parma, N. Ridgeville, and Wellington) And our Member Contact Center on an as needed basis. Your day is spent helping our members in the various branches with higher end financial needs. You thrive in a variable paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone and digital interaction.

You’ll assist members with:

• Advanced banking needs including opening and closing accounts, helping our members through the loan process, and facilitating fraud complaints
• Education on products and services that we offer including share certificates, IRAs, electronic funds transfer and online banking
• Uncovering needs and cross-selling financial products

QUALIFICATIONS FOR A FINANCIAL SERVICE REPRESENTATIVE

• Two years or more of similar or related experience
• Proficiency with technology including computers, tablets, and general office equipment
• Cash handling abilities
• Fantastic customer service skills
• Dependable transportation to all our branches (Willoughby, St. Clair Avenue, Emerald Parkway, Parma, N. Ridgeville, and Wellington)
• Previous sales experience is preferred

WORK SCHEDULE

This position must be available during all hours that our branches are open. Availability must include Monday, Tuesday, Wednesday, and Friday 7:45am to 5:15pm, Thursday from 7:45am to 5:15pm, and Saturdays from 8:15am to 1:15pm.