Financial Service Representative Float

Firefighters Community Credit Union; Cleveland (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan with company match

Life insurance

Short-term disability

Long-term disability

Job summary

Firefighters Community Credit Union in Cleveland, OH is seeking a dedicated Financial Service Representative (Float) to support members across multiple branches. The ideal candidate will have at least two years of banking experience and strong customer service skills to help with advanced financial needs.

This role includes assisting with accounts, educating on products, and cross-selling services. A robust benefits package is offered, alongside a competitive wage based on experience.

Qualifications

• Two years or more of similar or related experience.
• Dependable transportation to all branches.

Responsibilities

• Assist members with advanced banking needs like account openings and loan processes.
• Educate members on products including IRAs and electronic funds transfer.
• Cross-sell financial products.

Skills

Customer service skills

Cash handling

Technology proficiency

Sales experience

Job description

Firefighters Community Credit Union of Cleveland, OH is seeking a Financial Service Representative (Float) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Our Financial Service Representative (Float) earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a 401(k) plan with company match, life insurance, short-term disability, and long-term disability. If this sounds like the financial industry service opportunity that you've been looking for, apply now!

Responsibilities

As a Financial Service Representative (Float) you will float between all six of our branches (Willoughby, Cleveland-Downtown, Cleveland-West Side, Parma, N. Ridgeville, and Wellington) And our Member Contact Center on an as needed basis. Your day is spent helping our members in the various branches with higher end financial needs. You thrive in a variable paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone and digital interaction.

You’ll assist members with:

• Advanced banking needs including opening and closing accounts, helping our members through the loan process, and facilitating fraud complaints
• Education on products and services that we offer including share certificates, IRAs, electronic funds transfer and online banking
• Uncovering needs and cross-selling financial products

QUALIFICATIONS FOR A FINANCIAL SERVICE REPRESENTATIVE

• Two years or more of similar or related experience
• Proficiency with technology including computers, tablets, and general office equipment
• Cash handling abilities
• Fantastic customer service skills
• Dependable transportation to all our branches (Willoughby, St. Clair Avenue, Emerald Parkway, Parma, N. Ridgeville, and Wellington)
• Previous sales experience is preferred
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates.

WORK SCHEDULE

This position must be available during all hours that our branches are open. Availability must include Monday, Tuesday, Wednesday, and Friday 7:45am to 5:15pm, Thursday from 7:45am to 5:15pm, and Saturdays from 8:15am to 1:15pm.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Financial Service Representative position, please apply at the link provided!