Financial Readiness Manager

Wounded Warrior Project, Inc; United States; Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid schedule

Medical/dental/vision coverage for the

Competitive pay & incentives

Mission-focused team environment

Descripción de la vacante

Wounded Warrior Project, Inc. seeks a Financial Readiness Manager to lead a high-performing team delivering financial counseling and education to warriors and families.

You will coach staff, guide complex cases, ensure compliant, trauma-informed support, and drive measurable outcomes. This role partners across benefits, mental health, and employment teams; champions data-driven decisions, workflow improvements, and scalable solutions.

Formación

• Five years of financial counseling, education, or personal financial management experience.
• One year of direct staff management experience.
• Two years with Salesforce.
• Two years with planning/scheduling software.
• Bachelor's degree in business/finance or equivalent.

Responsabilidades

• Lead and coach a high-performing Financial Readiness team.
• Improve workflows and remove operational barriers.
• Oversee end-to-end program delivery of financial education and assistance.
• Use data to monitor outcomes and inform decisions.
• Coordinate with cross-functional teams for holistic support.
• Maintain compliance and reporting standards.
• Participate in required trainings and meetings.
• Handle complex, escalated, trauma-informed cases.

Conocimientos

Leadership

Innovation

Service mindset

Communication

Data-driven

Organization

Integrity

Mission-driven

Educación

Bachelor's degree in business/finance

Herramientas

Salesforce

Scheduling software

Descripción del empleo

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™ we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Financial Readiness (FR) Manager leads a team delivering financial support to warriors and their families, including crisis intervention and sustainable financial readiness services. This role oversees caseloads, service quality, and outcomes; coaches and develops teammates; and ensures timely, accurate, and compassionate support. The FR Manager also guides complex cases, maintains compliance and reporting standards, and drives workflow improvements and cross-functional coordination to ensure services are efficient, measurable, and impactful.

DUTIES & RESPONSIBILITIES

• Lead, coach, and develop a high-performing Financial Readiness team by establishing clear expectations, managing performance, and fostering a culture of accountability, continuous learning, and service excellence.
• Drive innovation and continuous improvement by evaluating workflows, removing operational barriers, and implementing scalable solutions that enhance efficiency, consistency, and the experience of warriors and their families.
• Oversee end-to-end program delivery, ensuring high-quality financial education, accurate resource navigation, and timely distribution of financial assistance to warriors and their families.
• Leverage data, reporting, and performance metrics to monitor outcomes, identify trends, and inform decisions that strengthen program effectiveness and service delivery.
• Manage complex, escalated, and urgent cases with sound judgment, ensuring equitable, trauma-informed, and compassionate support while mitigating risk.
• Partner with cross-functional teams (e.g., mental health, benefits, employment) to coordinate holistic support and lead initiatives that improve integration and program impact.
• Lead change management efforts by communicating priorities, aligning team execution, and reinforcing adoption of new processes, tools, and strategies.
• Maintain compliance with organizational policies, program guidelines, and documentation standards, ensuring accuracy and integrity within case management systems.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong leadership and coaching skills with the ability to build and inspire high-performing teams.
• Proven ability to innovate, adapt, and lead through change in a fast-paced environment.
• Deep understanding of veteran and family needs with a strong service-oriented mindset.
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams.
• Strong analytical and decision-making abilities, using data to drive outcomes and improvements.
• Highly organized with the ability to manage multiple priorities and execute effectively.
• Committed to integrity, mission alignment, and delivering compassionate, high-quality service.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Five years of experience in financial counseling, financial education, or personal financial management services.
• One year of direct staff management experience.

Preferences

• Two years of experience working with military or veteran's population.
• Two years of experience with Salesforce.
• Two years of experience using planning/scheduling software.

EDUCATION

Requirements

• Bachelor's degree in business, finance, financial management, or relevant field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• None.

CERTIFICATIONS & LICENSURE

Requirements

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences

• Accredited Financial Counselor (AFC) or pursuing accre