Financial Readiness Manager

Wounded Warrior Project; Jacksonville (FL); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage for you

Flexible hybrid schedule (3 days in‑ffi

401(k) retirement plan

Competitive PTO

Job summary

Wounded Warrior Project is seeking a Financial Readiness Manager in a hybrid role in the United States. The position leads a team delivering financial education and assistance to warriors and families, focusing on accountability, compassionate support, and measurable outcomes.

The role requires five years of financial counseling experience and at least one year of people management, with a Bachelor’s degree in business/finance or related field.

Qualifications

• Five years of experience in financial counseling, financial education, or personal financial management services.
• One year of direct staff management experience.

Responsibilities

• Lead, coach, and develop a high-performing Financial Readiness team by establishing clear expectations, managing performance, and fostering accountability.
• Drive innovation and continuous improvement by evaluating workflows and implementing scalable solutions.
• Oversee end-to-end program delivery, ensuring high-quality financial education and timely distribution of financial assistance.
• Leverage data and metrics to monitor outcomes and inform decisions that strengthen program effectiveness.
• Manage complex, escalated, and urgent cases with trauma-informed, compassionate support.
• Collaborate with cross-functional teams to coordinate holistic support and drive program impact.
• Lead change management by communicating priorities and adopting new processes and tools.
• Maintain compliance with policies and documentation standards in case management systems.

Skills

Leadership

Coaching

Change management

Veteran-focused service

Communication

Analytical

Organized

Ethics & integrity

Mission-driven

Education

Bachelor's degree (business/finance/financial management)

Tools

Salesforce

Planning/scheduling software

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Financial Readiness (FR) Manager leads a team delivering financial support to warriors and their families, including crisis intervention and sustainable financial readiness services. This role oversees caseloads, service quality, and outcomes; coaches and develops teammates; and ensures timely, accurate, and compassionate support. The FR Manager also guides complex cases, maintains compliance and reporting standards, and drives workflow improvements and cross-functional coordination to ensure services are efficient, measurable, and impactful.

DUTIES & RESPONSIBILITIES

Lead, coach, and develop a high-performing Financial Readiness team by establishing clear expectations, managing performance, and fostering a culture of accountability, continuous learning, and service excellence.

Drive innovation and continuous improvement by evaluating workflows, removing operational barriers, and implementing scalable solutions that enhance efficiency, consistency, and the experience of warriors and their families.

Oversee end-to-end program delivery, ensuring high-quality financial education, accurate resource navigation, and timely distribution of financial assistance to warriors and their families.

Leverage data, reporting, and performance metrics to monitor outcomes, identify trends, and inform decisions that strengthen program effectiveness and service delivery.

Manage complex, escalated, and urgent cases with sound judgment, ensuring equitable, trauma-informed, and compassionate support while mitigating risk.

Partner with cross-functional teams (e.g., mental health, benefits, employment) to coordinate holistic support and lead initiatives that improve integration and program impact.

Lead change management efforts by communicating priorities, aligning team execution, and reinforcing adoption of new processes, tools, and strategies.

Maintain compliance with organizational policies, program guidelines, and documentation standards, ensuring accuracy and integrity within case management systems.

Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong leadership and coaching skills with the ability to build and inspire high-performing teams.
• Proven ability to innovate, adapt, and lead through change in a fast-paced environment.
• Deep understanding of veteran and family needs with a strong service-oriented mindset.
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams.
• Strong analytical and decision-making abilities, using data to drive outcomes and improvements.
• Highly organized with the ability to manage multiple priorities and execute effectively.
• Committed to integrity, mission alignment, and delivering compassionate, high-quality service.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

• Five years of experience in financial counseling, financial education, or personal financial management services.
• One year of direct staff management experience.

Preferences

• Two years of experience working with military or veteran’s population.
• Two years of experience with Salesforce.
• Two years of experience using planning/scheduling software.

Preferences None.

EDUCATION

• Bachelor’s degree in business, finance, financial management, or relevant field.
• Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

None.

CERTIFICATIONS & LICENSURE

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences

• Accredited Financial Counselor (AFC) or pursuing accreditation.
• Certified Financial Health Counselor (CFHC).
• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment; temperature controlled.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes;

• Medical/Prescription drug
• Dental
• Vision
• Life/AD&D
• Short-term Disability
• Long-term Disability
• Employee Assistance Program

WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

For Colorado Applicants: The estimated hiring range for this position is between $82,790 - $103,488 base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Chicago, IL, Los Angeles, and San Diego, CA and Washington state Applicants: The estimated hiring range for this position is between $90,675 - $113,344 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Washington, D.C. Applicants: The estimated hiring range for this position is between $94,617 - $118,272 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For New York Applicants: The estimated hiring range for this position is between $98,560 - $123,200 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.