Patient Financial Advocate – Day Shift

University of Missouri Health Care; Columbia Township (MO); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health, vision & dental insurance

Generous paid leave & 10 holidays

Retirement options with 100% match up 

Tuition assistance (75%)

Discounts on cell plans, rental cars,

Job summary

MU Health Care is seeking a compassionate Financial Counseling professional to help patients navigate healthcare costs, provide price estimates, and guide them through insurance and financial assistance programs across the MU Health Care system.

The role is full-time, on-site, Monday–Friday, in the Financial Counseling department. It offers base pay with related benefits and an opportunity to make a meaningful impact on patients’ access to care in mid-Missouri.

Qualifications

• Two years of college or an equivalent combination of education and experience.
• Experience in healthcare, finance, patient accounts, social services, or financial assistance programs.

Responsibilities

• Provide price estimates for potential or scheduled services to patients.
• Screen and enroll patients in applicable state and federal health insurance plans and assistance programs (e.g., Missouri Medicaid).
• Determine patient liability using systems and clinical staff to advise on financial obligations for care.
• Interview patients at bedside and by phone for admissions and support across the health system.
• Inform patients about MU Health’s Financial Assistance program and screen/approve applications as appropriate.
• Maintain current knowledge of Missouri Medicaid programs and qualifiers.
• Coordinate with outside agencies and internal departments for financial support.
• Complete unit/department tasks as outlined in documents.

Skills

Healthcare experience

Finance experience

Patient accounts

Social services

Education

Some college

Bachelor’s degree

Job description

Shift: Full-time, Monday-Friday, Days

Work Arrangement: On-Site

Department: Financial Counseling

Facility: University Hospital – 1 Hospital Drive, Columbia, MO

Compensation:

Base Pay Range: $19.15-$30.23 per hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a compassionate, detail-oriented individual who thrives on helping others navigate the complexities of healthcare costs and has a passion in reducing those barriers. The ideal candidate is a proactive advocate who excels at connecting patients with vital financial resources, state programs, and ensuring they receive the care they need without unnecessary stress. If you have a keen ability to break down complex information, a passion for guiding and applying individuals through financial assistance programs, and a desire to make a real impact in patients' lives, we want you on our team. Join us at MU Health Care and be a key player in delivering accessible, patient-centered care!

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Provide consumers and patients with price estimates for potential or scheduled services.
• Screen and enroll patients in applicable state and federal health insurance plans and assistance programs available such as Missouri Medicaid, Show Me Healthy Woman, etc.
• Determine the level of patient liability by using appropriate systems, data, and clinical staff and physicians as necessary to advise patients on financial obligations to secure prepayment for care.
• Interview and screen patients at the bedside and via phone for scheduled and unscheduled admissions which includes multiple facility support across the health system.
• Inform patients of MU Health’s Financial Assistance program. Screen and approve the application as appropriate.
• Maintain adequate and current knowledge of State of Missouri Medicaid programs and qualifiers.
• Work closely with outside agencies and departments such as the State of Missouri Family Support Division, any partnered vendors, and all internal clinical departments.
• May complete unit/department-specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

• Two (2) years of college or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Experience in healthcare, finance, patient accounts, social services, or financial assistance programs.

PREFERRED QUALIFICATIONS

• Bachelor’s degree.
• Experience with state health insurance programs.
• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

#INDHP

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.