Financial Operations & Customer Service Manager

Kentucky Community and Technical College System; Elizabeth (NJ); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Health and dental care

Tuition reimbursement/waiver

403(b) retirement plan

Vacation and Sick Time

Work-Life Balance

Paid holidays

Closing pay

Employee Assistance Program

Job summary

Kentucky Community and Technical College System seeks a Business Office Customer Service Manager to lead the Business Office operations, including customer service, budgeting, financial reporting, and staff supervision. This role oversees cash handling, student accounts, payroll budgeting, and compliance with financial aid regulations.

The position is on-site, full-time, with an exempt status and multi-faceted responsibilities across budgeting, reporting, and front-line customer service.

Qualifications

• Working knowledge of word processing, databases, and spreadsheet applications.
• Ability to apply and explain policies, procedures, and record systems.
• Effective oral and written communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Coordinates integrated customer service operations for external and student-facing services within the Business Office.
• Oversees payroll budgeting and reporting responsibilities in PeopleSoft.
• Maintains and reconciles cash handling, student accounts, and front-end customer service.
• Supervises staff in the Business Office and supports budget transfers as needed.

Skills

Word processing

Databases

Spreadsheet applications

Customer service

Tools

PeopleSoft Financials

Job description

Kentucky Community and Technical College System seeks a Business Office Customer Service Manager to lead the Business Office operations, including customer service, budgeting, financial reporting, and staff supervision. This role oversees cash handling, student accounts, payroll budgeting, and compliance with financial aid regulations.

The position is on-site, full-time, with an exempt status and multi-faceted responsibilities across budgeting, reporting, and front-line customer service.