Financial Interview Specialist

Horizon Behavioral Health; Bedford (VA); On-site; USD 33,000 - 52,000; Full time

Job summary

Horizon Behavioral Health in Bedford, VA is seeking a Financial Interview Specialist to support accurate billing and resource verification. You will conduct one-on-one financial interviews, confirm insurance coverage (including Medicaid), and assist customers with billing inquiries to ensure proper reimbursement.

The ideal candidate has a high school diploma (GED acceptable; Associate's degree preferred) and 1–2 years of related experience, with strong data accuracy and communication skills.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 1–2 years of related work experience or equivalent.
• Knowledge of billing procedures, Medicaid/Medicare and insurance concepts.

Responsibilities

• Conduct financial interviews to determine eligibility and resources for billing.
• Verify insurance coverage, including Medicaid, and assist customers with billing inquiries.
• Record accurate data and maintain documentation within deadlines and policy.

Skills

Active listening

Phone etiquette

Attention to detail

Customer service

Education

High School diploma or GED

Associate's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bedford, VA, US

3 days ago Requisition ID: 2103

Salary Range: $33,489.00 To $51,908.00 Annually

Hours: Full-time (37.5 hours per week), Monday - Friday, 8:00 am - 4:30pm

Location: Bedford, VA, 24523

Position Summary

The Financial Interview Specialist conducts financial interviews with individuals to ensure accurate billing based on available resources. Responsibilities include one on one work with individuals to complete financial interviews; verify insurance coverage, including Medicaid; and assist customers with billing inquiries.

Required Education and Experience

• High School Diploma or GED. Associate's degree in related field preferred.
• One to two years of related work experience or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Related Knowledge, Skills and Abilities

Knowledge of billing procedures/policy compliance for social service departments, courts, hospitals, employers, insurance carriers, and referring agencies. Knowledge of available federal, state, and local benefits. Knowledge of the principles, procedures, and techniques related to financial intakes, client billing, Medicaid, Medicare, and commercial insurances. Knowledge and understanding of the Department of Social Services rules and regulations. Exceptional attention to detail. Ability to record accurate data and complete documentation within established expectations and by communicated deadlines. Excellent phone and email etiquette. Excellent active listening skills.

Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon worksites during the day based on operational needs or provide admin support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.

Willing and available to work modified schedules (weekends, holidays, etc.) as required.

THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY

We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community through the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment, and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).