Financial Counselors - Northern Hospitals

RWJBarnabas Health; Newark (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Tuition Reimbursement

Life Insurance

Wellness Programs

Pet Insurance

Job summary

RWJBarnabas Health in Newark is seeking a Financial Counselor to support patients with securing financial coverage for hospital services. You will work across departments with social work, case management, and clinical teams to facilitate access to care.

Typical day involves counseling 20–30 patients per shift, assessing eligibility for Charity Care or Medicaid, submitting applications, and coordinating with patients, families, and staff.

Qualifications

• High School Diploma or GED required.
• Rotating Saturdays and holidays availability.
• Strong communication and billing knowledge preferred.
• Bilingual abilities valued (English/Spanish/Arabic/Creole/Portuguese).

Responsibilities

• Assist patients with Charity Care or Medicaid eligibility.
• Counsel patients on program eligibility and submit applications.
• Explain billing options and collect point-of-service payments.
• Collaborate with social workers and clinical teams to support access to care.
• Maintain accurate and timely account updates related to Medicaid/Charity Care.

Skills

Bilingual

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Financial Counselors - Northern Hospitals

Req #: 0000271198

Category: Healthcare Operations

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Patient Financial Services

Pay Range: $23.04 - $30.73 per hour

Location: 201 Lyons Ave at Osborne Terrace, Newark, NJ 07112

Job Title: Financial Counselor

Location: Northern Hospitals

Department Name: Patient Financial Services

Req #: 0000271198

Status: Hourly

Shift: Day

Pay Range: $23.04 - $30.73 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The role of a Financial Counselor is to step in when a patient needs support by ensuring financial coverage is cleared for hospital services. Imagine your loved one without insurance, unsure of what to do next, while in the hospital. That's where you as a financial counselor come in. Our Financial Counselors are critical to patient care and serve as a patient advocate working collaboratively with social work, case management, and clinical teams to support access to care.

As a Financial Counselor, a typical day might include:

• Patient facing in a hospital setting, seeing anywhere from 20 to 30 patients a shift by appointment, phone call, or bed side to discuss the requirements for Charity Care or Medicaid.
• Counsel patients on their eligibility for programs and submit applications for timely approval.
• Handle regular interaction with patients, families, visitors, clinical staff, and hospital departments.
• Create financial estimates and collect point-of-service payments when appropriate.
• Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
• Collaborate with social workers and case management to support funding for discharge planning
• Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
• Research and resolve issues that may delay payment or account resolution
• Support quality, productivity, and collection goals while maintaining patient-centered service
• Partner across the revenue cycle and hospital departments to facilitate efficient account resolution.

This role might be for you if:

• You thrive in a patient facing environment where things are fast paced, and you are detail oriented.
• You are bilingual as we serve patients of all backgrounds and often require translation skills.
• You are hardworking, empathetic, have excellent attendance.

To be considered for this opportunity, you must meet the below schedule and skill requirements:

• High School Diploma or GED
• Available on rotating Saturdays and holidays
• Available for 37.5 hours per week
• Willingness to report to one of the following hospitals:
  • Newark Beth Israel Medical Center
  • Jersey City Medical Center
  • Trinitas Regional Medical Center
  • RWJ University Hospital Somerset
  • Training will take place throughout the healthcare system for the first 4 weeks of employment.
• Strong attention to detail and computer proficiency
• Effective verbal and written communication skills
• Bilingual skills: English/Spanish/Arabic/Creole or Portuguese (Preferred)

Why You'll Love Working Here: At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health: RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer