Financial Counselor Remote

Shady Grove Fertility; Norwalk (CT); Remote; USD 50,000 - 80,000; Full time

Job summary

Join a compassionate team at a leading fertility center that is dedicated to making a difference in patients' lives. As a Financial Counselor, you will play a vital role in guiding patients through their financial options, ensuring they receive the best care possible. This full-time remote position offers a competitive salary, bonuses, and comprehensive benefits, including medical, dental, and tuition assistance. If you have a passion for helping others and possess strong communication skills, this is an exciting opportunity to grow professionally while impacting the community positively.

Benefits

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Generous Paid Time Off

Tuition Assistance

Holiday Pay

Qualifications

• 2-4 years of medical office experience with healthcare billing knowledge.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Consult with patients on financial options and insurance coverage.
• Maintain patient accounts and assist with financial education.

Skills

Healthcare Billing

Insurance/Benefits Knowledge

Interpersonal Skills

Communication Skills

Customer Service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

Bachelor's Degree

Job description

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Financial Counselor looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an immediate opening for a full-time remote Financial Counselor to work for our NY office. The schedule is Monday through Friday, 7:30 AM - 4:00 PM.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Financial Counselor is responsible for:

• Consulting with patients regarding their benefits, coverage, and financial options
• Performing aspects of benefit verification and prior authorization
• Providing ongoing financial education and assistance to our patients throughout their care, acting as an educator, advocate, and liaison
• Maintaining patient accounts by obtaining, recording, and updating personal financial and insurance information

Skills & Qualifications

The skills and education we need are:

• Minimum 2 to 4 years of medical business office experience, with knowledge of healthcare billing, collections, insurance/benefits, and patient interaction
• Experience reading and understanding payer remittance advice, including differentiating allowed charges, contractual adjustments, line item denials/reasons, and patient responsibilities (co-pay, co-insurance, deductibles)
• Bachelor's Degree preferred
• Experience in an OB/GYN office is a plus
• Excellent interpersonal skills to communicate effectively with departments, employees, physicians, managers, patients, and insurance companies
• Strong oral and written communication skills, ability to work independently, detail-oriented, computer savvy
• Proficiency with Microsoft Outlook, Word, and Excel
• High level of customer service

More important than the skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

At Shady Grove Fertility, we promote and develop individual strengths to help staff grow personally and professionally. Our core values—Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC)—guide our daily work. We’re committed to growth and internal promotion. Join us at this exciting time!

What We Offer:

• Competitive pay + bonus
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Tuition assistance
• Opportunity to impact the communities we serve

To learn more about our company and culture, visit our website.

How To Get Started:

To have your resume reviewed by our Talent Acquisition team, click the “Apply” button. If you know someone interested in this position, please share the job description using the options under “Share This Job” at the top of the screen.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.