Financial Counselor | Remote | Fulltime | Remote

Methodist Healthcare; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider is seeking a dedicated financial counselor to join their compassionate team. In this role, you will play a pivotal part in assisting patients with financial matters, ensuring they receive the support they need during challenging times. You will be responsible for verifying insurance eligibility, documenting payment arrangements, and administering charity care programs. This role offers an opportunity to make a meaningful impact in the community while working in a supportive environment that values teamwork and high standards of care. If you are passionate about helping others and possess strong communication skills, this position is perfect for you.

Qualifications

• 3-5 years of experience in billing, coding, or insurance verification.
• Excellent communication and analytical skills are essential.

Responsibilities

• Discuss and resolve financial matters with patients and guarantors.
• Verify insurance eligibility and assist with charity care applications.
• Prepare financial reports supporting charity care efforts.

Skills

Communication Skills

Diplomacy Skills

Analytical Thinking

Organizational Skills

Detail-oriented

Education

High School Diploma or Equivalent

Tools

Practice Management Systems

Basic Computer Skills

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent-rich organization where Associates can grow their careers caring for others. For over a century, we’ve served the healthcare needs of the people of Memphis and the Mid-South.

This role involves discussing and resolving financial matters with patients/guarantors who are uninsured, underinsured, or owe outstanding amounts to SPG. Responsibilities include making payment arrangements, administering the SPG Charity Care Program, and collecting monies due from patients/guarantors.

Model appropriate behavior as exemplified in MLH Mission, Vision, and Values. Working at MLH means carrying the mission forward of caring for our community and impacting patients' lives through compassion, service excellence, and a commitment to quality.

A Brief Overview

This role involves discussing and resolving financial matters with patients/guarantors, assisting with payment arrangements, and administering the SPG Charity Care Program, with an emphasis on insurance eligibility and coverage verification.

What you will do

• Discuss and resolve financial matters with patients and guarantors, assisting with payment arrangements and documenting them.
• Verify insurance eligibility and coverage, document results, and assist patients with applying for charity care if needed.
• Document charity care applications and outcomes of financial counseling.
• Prepare financial reports supporting SPG's charity care efforts.
• Support collection functions, set goals, and develop performance improvement plans.
• Provide training to staff on financial counseling and collection challenges.
• Collect monies due from patients/guarantors and issue receipts.
• Perform other duties as needed.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 3-5 years in billing, coding, or insurance verification

Knowledge, Skills, and Abilities

• Excellent communication and diplomacy skills
• Knowledge of practice management systems and basic computer skills
• Detail-oriented with analytical thinking, prioritization, and organizational skills

Supervision Provided by this Position

• No supervisory responsibilities

Physical Demands

• Must have good balance and coordination
• Light work exerting up to 25 lbs occasionally and 10 lbs frequently
• Requires close visual acuity for data analysis, reading, and computer work
• Typically performed in an office environment with minimal exposure to adverse conditions

Our Associates are passionate about their work, the service they provide, and the patients they serve. We value family, teamwork, and a Power of One culture that emphasizes commitment to high standards of care and unity.

Memphis, with one of the South's largest medical centers, offers a friendly community, a vibrant downtown, and a low cost of living. We see each day as an opportunity to make a difference in our community.