Financial Counselor, Patient Access- Bilingual Required

Trinity Health Mid-Atlantic; Silver Spring (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO

Free Parking

Metro Access

Tuition Reimbursement

403(b)

Job summary

Holy Cross Health in Maryland is seeking a Financial Counselor to help patients navigate billing and financing options. The role focuses on applying for financial assistance, processing payments, and guiding patients through the hospital’s programs.

The position offers a day shift, full-time hours, competitive pay, and benefits including medical, dental, vision, PTO, and tuition reimbursement. Bilingual English/Spanish required to assist a diverse patient base.

Qualifications

• High school graduate with 3 years accounting and medical claims experience.
• Bilingual English/Spanish required.
• Knowledge of Medicaid, Medicare and related programs.

Responsibilities

• Provide financial assistance application with clear explanations.
• Receive applications and verify completeness.
• Request documents as needed from patients.
• Follow up on pending items with patients.
• Resolve billing concerns by phone, mail, or in person.
• Process payments and record transactions per procedures.
• Interpret clinical data to determine program eligibility.
• Audit and reconcile accounts with strong analytical skills.

Skills

Bilingual EN/ES

Verbal communication

Analytical skills

Education

High school diploma

Tools

Windows

Word

Excel

Job description

Employment Type: Full time Shift: Day Shift: Day Shift Description: Job Title: Financial Counselor Employment Type: Full-time Shift: Day (SUMMARY) Position Highlights: Competitive salary Benefits – Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b) Quality of Life:Flexible work schedules Advancement:Career growth opportunities Location:Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD Description: Serve as a patient advocate on billing issues by assisting the patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy.

Responsibilities

• Provide HCH financial assistance application with good explanation of how to complete it.
• Receive applications and check for completeness.
• Request additional documents from patients when necessary.
• Follow up with patient regarding what’s pending.
• Resolve patient’s billing concerns via the telephone, correspondence, or in-person Investigate problems and complaints, and initiate resolution in a professional and efficient manner.
• Process credit card payments for various hospital departments and record transactions as indicated by accounting department procedures.
• Able to interpret clinical data sufficiently to determine eligibility for various programs.
• Must possess excellent auditing and analytical skills for reconciliation of accounts.
• Able to interpret, read, and work from computer reports, and spread sheets.

What you will need

• High school graduate possessing three (3) years experience in accounting and medical claims management, preferably in a hospital or physician’s office setting.
• Must be bilingual English and Spanish.
• Knowledge of basic medical terminology.
• Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services.
• Interact with the uninsured and acts as a liaison for the hospital.
• Proficiency with Windows, Word & Excel.
• Excellent verbal and written skills with the ability to articulate information in a clear and concise manner.

Pay Range: $18.78 - $26.29 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

FT/PT Benefit eligible Roles: **0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly)

About us

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services. We were named one of America’s 100 best hospitals Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.