Financial Counselor (On-Site)

Opalaska; Anchorage (AK); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Profit sharing

Paid time off starting at three weeks

Job summary

Opalaska in Anchorage is looking for a dedicated Financial Counselor to join its team. The ideal candidate should possess strong communication skills, a commitment to patient care, and at least one year of medical office experience.

The role involves providing customer service, managing financial inquiries, and assisting patients with billing questions. Employees enjoy competitive salaries, a comprehensive benefits package, and paid time off starting at three weeks annually.

Qualifications

• One year of medical office experience required.
• Basic knowledge of CPT and ICD-9 coding needed.
• Knowledge of billing procedures and HIPAA regulations.

Responsibilities

• Provide outstanding customer service to all patients.
• Review guarantor balances and offer payment options.
• Handle patient calls regarding account questions.

Skills

Communication skills

Detail-oriented

Team player

Problem-solving

Education

High school diploma or equivalent

Job description

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional Financial Counselor to join our rapidly growing and dynamic team. Employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.

Schedule

Monday‑Friday, 08:00 am‑04:30 pm

Ideal Attributes

• Works as a team player and is committed to compassionate patient care
• Strong communication and interpersonal skills and an investigative nature
• Self‑starter who embraces professionalism and learning
• Efficient, accurate and detail oriented

Representative Duties

• Provide outstanding customer service to all patients
• Review guarantor balances and discuss payment and financial hardship options with patients
• Answer patient calls regarding account questions, concerns or complaints
• Answer insurance and billing questions for patients and staff
• Contact patients regarding current balances prior to appointments
• Obtain and process payments made by phone and payments made in person
• Review accounts for follow‑up action needed

Knowledge and Skill Requirements

• Basic knowledge of CPT and ICD-9 coding
• Basic collection experience
• Knowledge of billing procedures
• Knowledge and understanding of HIPAA rules and regulations
• Knowledge of primary and secondary coordination of insurance benefits
• Able to understand and explain EOBs
• Able to work in an integrated team that includes claims processing, payment posting, collections and pre‑certification

Required Qualifications

• One (1) year of medical office experience
• High school diploma or equivalent

Preferred Qualifications

• One (1) year financial counseling in an orthopedic office

Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.