Financial Counselor (On-Site)

OrthoAlaska LLC; Anchorage (AK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k)

Paid time off

Job summary

OrthoAlaska LLC is looking for a Financial Counselor to join their team in Anchorage, Alaska. The ideal candidate should possess strong communication skills, a commitment to patient care, and a minimum of one year in a medical office. Responsibilities include providing excellent service, discussing payment options, and assisting with billing inquiries.

Employees enjoy a supportive work environment with a competitive salary, comprehensive insurance plans, and paid time off starting at three weeks per year.

Qualifications

• One year of medical office experience.
• Basic knowledge of CPT and ICD-9 coding.
• Basic collection experience.

Responsibilities

• Provide outstanding customer service to all patients.
• Discuss payment and financial hardship options with patients.
• Answer patient calls regarding account questions.

Skills

Customer service

Communication skills

Teamwork

Knowledge of billing procedures

HIPAA regulations

Education

High school diploma or equivalent

Job description

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional Financial Counselor to join our rapidly growing and dynamic team. Employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.

Schedule

Monday‑Friday, 08:00 am‑04:30 pm

Ideal Attributes

• Works as a team player and is committed to compassionate patient care
• Strong communication and interpersonal skills and an investigative nature
• Self‑starter who embraces professionalism and learning
• Efficient, accurate and detail oriented

Representative Duties

• Provide outstanding customer service to all patients
• Review guarantor balances and discuss payment and financial hardship options with patients
• Answer patient calls regarding account questions, concerns or complaints
• Answer insurance and billing questions for patients and staff
• Contact patients regarding current balances prior to appointments
• Obtain and process payments made by phone and payments made in person
• Review accounts for follow‑up action needed

Knowledge and Skill Requirements

• Basic knowledge of CPT and ICD-9 coding
• Basic collection experience
• Knowledge of billing procedures
• Knowledge and understanding of HIPAA rules and regulations
• Knowledge of primary and secondary coordination of insurance benefits
• Able to understand and explain EOBs
• Able to work in an integrated team that includes claims processing, payment posting, collections and pre‑certification

Required Qualifications

• One (1) year of medical office experience
• High school diploma or equivalent

Preferred Qualifications

• One (1) year financial counseling in an orthopedic office

Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.