Financial Counselor I - Full-Time

Community Health Systems; Palmer (AK); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life ins.

Generous PTO

401(k) with matching

Career advancement opportunities

Rewards & recognition programs

Exclusive discounts and perks

Job summary

Mat-Su Regional Medical Center in Palmer, AK is seeking a full-time Financial Counselor I to support the Admitting department. The role focuses on verifying insurance coverage, securing financial arrangements, and managing patient accounts to promote timely and accurate processing.

The position emphasizes strong customer service, effective communication, and collaboration with payors and internal teams to enhance the patient financial experience.

Qualifications

• 0–2 years of experience in healthcare registration, billing, or a related field required.
• 2–4 years of experience in financial counseling or insurance verification preferred.
• Post secondary education or training in medical office administration or healthcare administration preferred.

Responsibilities

• Establishes payment arrangements with patients according to departmental policies and procedures.
• Verifies insurance eligibility and benefits and assists with financial counseling.
• Coordinate with department to resolve account issues and ensure accurate patient accounts.
• Respond to patient inquiries regarding balances, billing concerns, and insurance coverage.

Skills

Interpersonal communication

Customer service

Organization & prioritization

Education

Post secondary education in medical office administration/healthcare administration

Tools

Google Workspace

Microsoft Office

Electronic health record systems (EHR)

Job description

Seeking a full-time Financial Counselor I to support our Admitting department at Mat-Su Regional Medical Center, located at 2500 S Woodworth Loop, Palmer AK. Responsible for coverage of clinic claim correction and facility hospital financial services.

Day Shift: 40 hours weekly, scheduled to be determined.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What we Offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Job Summary

The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating all aspects of patient account management. This role serves as a key resource for patients by providing financial counseling, facilitating assistance applications, and ensuring accounts are processed accurately and in a timely manner. The Financial Counselor I interacts regularly with patients, insurance payors, and internal departments to promote account resolution and ensure a positive patient financial experience.

Essential Functions

• Establishes payment arrangements with patients according to departmental policies and procedures.
• Accurately completes and submits financial assistance applications and follows up on required documentation.
• Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable.
• Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
• Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner.
• Reviews and processes adjustment requests and monitors approved adjustments for accuracy.
• Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types.
• Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
• Coordinates with other departments as needed to resolve account issues and ensure account accuracy.
• Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in healthcare registration, billing, collections, or a related field required
• 2-4 years of experience in financial counseling or insurance verification preferred

Knowledge, Skills and Abilities

• Knowledge of healthcare billing and insurance verification processes.
• Strong interpersonal and communication skills with a customer service focus.
• Ability to organize and prioritize tasks in a fast-paced environment.
• Proficiency in Google and Microsoft platforms and electronic health record systems
• Ability to maintain confidentiality and professionalism in all patient interactions.