Reception Specialist

Orthopedic Physicians Alaska; Anchorage (AK); On-site; USD 24,108 - 37,195; Full time

Benefits offered by this job

Medical and dental insurance

401K

Profit sharing

Paid time off

Complimentary orthopedic care

Job summary

A healthcare provider located in Anchorage, Alaska is seeking a Reception Specialist to provide excellent customer service and support to patients. The role involves scheduling appointments, performing insurance verifications, and ensuring a welcoming environment. Candidates must have a high school diploma and at least six months of customer service experience. The position includes full-time benefits like medical insurance, 401K, and paid time off. This is an exciting opportunity to contribute to patient-centered care in a collaborative team atmosphere.

Qualifications

• Experience in a customer service role for at least six months.
• Familiarity with medical billing and/or pre-certification tasks is a plus.

Responsibilities

• Answer patient calls and schedule appointments.
• Perform insurance verification and prior authorizations.
• Collect deposits and co-pays.

Skills

Customer service

Communication skills

Detail-oriented

Organizational skills

Education

High School diploma or equivalent

Associate’s degree (preferred)

Job description

Reception Specialist, OPA University Lake - Anchorage, Full-time

Schedule: Monday - Friday, 9:00 am - 5:30 pm

Salary Range: $17.50-$27.00 hourly

Full-time Benefits

• Complimentary orthopedic and primary care at OPA and PCA
• Medical and dental insurance coverage beginning within 30 days
• Life insurance
• Disability insurance
• 401K
• Profit sharing
• Employee Assistance ProgramPaid time off starting at three weeks per year
• 7 paid holidays per year
• Competitive pay and annual compensation reviews.

Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.

Your Role At OPA

As a Reception Specialist at OPA you will greatly contribute to the team by ensuring patient needs are being met by providing outstanding customer service. As part of this role you will answer patient calls, schedule patient appointments, and complete some precertification and verification tasks.

What You’ll Do

• Provide outstanding customer service to all patients
• Perform insurance verification and prior authorizations
• Educate patients on insurance coverage limits and options
• Work closely with the billing and other departments providing services
• Schedule appointments, answer phones, data entry
• Collect deposits and co-pays
• Other duties as assigned by supervisor

Why You’ll Excel In This Role

• You have knowledge of primary and secondary coordination of benefits
• You are familiar with CPT and ICD-10
• You have the ability to work in a fast‑paced environment
• You have keen organization skills
• You consider compassionate, skillful, patient care a top priority
• You have strong communication and interpersonal skills and an investigative nature
• You are a reliable self‑starter who embraces professionalism and learning
• You are efficient, accurate and detail oriented

Required Qualifications

• High School diploma or equivalent
• Six months of customer service experience

Preferred Qualifications

• Associate’s degree
• One year of customer service experience in a medical setting
• Exposure to medical billing and/or pre‑certification tasks

Candidates meeting the above skills and qualifications and desiring to be part of a patient‑centered, professional environment are invited to apply.

FLSA status: Non‑exempt

Core Competencies

• Synergy: Through collaboration & continuation improvement
• Empathy: Through compassion & patient‑centered care
• Integrity: Through trust & ethical accountability
• Optimization: Through operational efficiency

The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient‑centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care‑team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk‑in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.

OPA values quality, patient‑centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off.

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.