Financial Counselor - Insurance & Assistance (Hybrid)

Altru Health System; Little Rock (AR); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Altru Health System in Grand Forks, North Dakota seeks a Financial Counselor to assist patients with local, state, and federal assistance, and to support hospital programs including the HERO and charity initiatives. You will counsel patients on insurance benefits, collect prepayments for self-pay, and liaise with external resources.

This hybrid role will involve onsite and remote work, with duties spanning eligibility support, documentation, and coordination with internal departments to resolve

Qualifications

• Preferred: Associates - Business
• Minimum of 2 years related experience
• Certified Application Counselor (CAC) certification within 6 months of start date
• Driver's License with acceptable driving record

Responsibilities

• Receives and responds to patient, professional, and clinical inquiries in person or by telephone and provides accurate processing and billing support.
• Explains insurance benefits, payments, claim submission, billing, and general Business Office procedures.
• Acts as the primary contact for customers, clinical, and support staff via phone calls, e-mails, and written correspondence to resolve problems, concerns, insurance, coding, and billing questions.
• Evaluates, develops, and implements action plans to arrange payment of outstand balances. Resolves and documents all issues and concerns that are received.
• Assists guarantors who have minimal or no insurance coverage to determine a course of action to maximize prompt payment and minimize bad debt.
• Reviews assigned inpatient admissions and visits patient and/or family members on floors to obtain required information.
• Performs account analysis and educates guarantors regarding payment issues on outstanding patient balances.
• Reviews, verifies, and evaluates demographic and third‑party payer information as they are related to patient accounts.
• Processes assigned computer generated bills and posts payments and/or adjustments on assigned accounts.
• Completes documentation/paperwork for patients regarding pharmaceutical assistance programs.
• Maintains computer program related to Prescription Assistance Program.

Education

Associates - Business

Job description

Altru Health System in Grand Forks, North Dakota seeks a Financial Counselor to assist patients with local, state, and federal assistance, and to support hospital programs including the HERO and charity initiatives. You will counsel patients on insurance benefits, collect prepayments for self-pay, and liaise with external resources.

This hybrid role will involve onsite and remote work, with duties spanning eligibility support, documentation, and coordination with internal departments to resolve