Financial Counselor - Day Shift

Trinity Health Mid-Atlantic; Darby (Delaware County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free onsite parking

Flexible schedules

Comprehensive benefits

Job summary

Mercy Fitzgerald Hospital in Darby, PA, is hiring a full-time Financial Counselor for day shifts. The role focuses on verifying insurance, counseling patients on benefits and co-pays, and assessing financial needs.

The position supports patients through aid applications, payment plans, and prior authorizations while handling collections follow-up as needed. Mercy Fitzgerald emphasizes comprehensive benefits and work-life balance.

Qualifications

• HS diploma or equivalency required; associate degree preferred.
• 2-4 years of experience in insurance verification and hospital/customer service.
• Certification HFMA CRCR or NAHAM CHAA within 1 year of hire.

Responsibilities

• Benefit verification and eligibility assessment for upcoming treatments.
• Assist patients with financial aid applications and required paperwork.
• Create customized payment plans for high out-of-pocket costs.
• Obtain prior authorizations from insurers for procedures.
• Follow up on outstanding balances and discuss payment options.

Skills

Insurance verification

Patient counseling

Eligibility assessment

Education

HS diploma or equivalency

Associate degree (Preferred)

HFMA CRCR

NAHAM CHAA

Job description

Employment Type:Full timeShift:Day ShiftDescription: Job Title: Financial Counselor

Employment Type: Full-Time

Shift:40hrs/wk,M-F days. Rotating weekends and holidays, per department needs.

Location:Mercy Fitzgerald Hospital

:

Under general supervision, is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and co-payments.

• Benefit verification:Reviewing insurance plans to determine patient eligibility and coverage for upcoming treatments.

• Financial assistance applications:Assisting patients in completing financial aid applications and necessary paperwork to qualify for assistance programs.

• Payment plan creation:Setting up customized payment plans for patients with high out-of-pocket costs.

• Prior authorization management:Obtaining necessary prior authorizations from insurance companies for specific procedures.

• Debt collection follow-up:Contacting patients with outstanding balances to discuss payment options and manage collections process.

Requirements

• HS diploma or equivalency.

• Associate degree (Preferred).

• Minimum 2-4yrs of related experience ininsurance verification and medical office/hospital customer service.

• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Position Highlights

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, educationassistanceand voluntary benefits (pet insurance, accident insurance, hospitalindemnityand others) available fromthefirstday of employment.

• Work/Life balance with flexible schedules.

• Retirement Savings Program

• Free onsite parking.

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

• Referral Rewards Program

About us

Mercy Fitzgerald Hospitalis a 178-bed teaching hospitallocatedin Darby, Pa., which offers advanced acute care services in Delaware County and Southwest Philadelphia.Consistently recognized for clinical excellence, Mercy Fitzgerald is proud of our many quality achievements such as: Blue Distinction Center for Cardiac Care, Bariatric Surgery Center of Excellence, Achievement Awards from the American Heart/Stroke Associations and Certified Primary Stroke Center.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.