Financial Counselor

Acclivity Healthcare; Phoenix (AZ); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Amazing benefits

Account ownership

Job summary

Acclivity Healthcare is seeking a Financial Counselor to assist patient families with insurance benefits, payment options, and financial assistance navigation. This full-time, onsite role is in Phoenix, with a daytime schedule and comprehensive benefits.

You will assess eligibility to pay, explain coverage details, prepare cost estimates, and coordinate with the care team to ensure families understand liability and options, while maintaining accurate documentation.

Qualifications

• 2+ years of medical financial counseling experience required.
• Strong AHCCCS knowledge required.
• High school diploma or GED required.
• Must successfully pass a criminal background check and drug screen

Responsibilities

• Explain relevant benefits and applicable out-of-pocket amounts using data from electronic tools and payer websites.
• Determine patients’ ability to pay and review existing balances.
• Develop a comprehensive plan to cover out-of-pocket costs.
• Assist with the resolution of billing inquiries by facilitating processes with customer service.
• Provide patient estimates prior to service to assist patients in determining costs and payment options.
• Provide accurate documentation for patient accounts detailing activities and interactions.
• Prepare complete financial assistance packets for management review.
• Track all financial assistance applications in the central repository.
• Collaborate with other departments, payers, and vendors on behalf of the patient.
• Maintain understanding of the Federal Marketplace, Medicare, AHCCCS and other payer rules.
• Provide feedback to management and assist with resolutions to improve customer service.
• Perform other miscellaneous job-related duties as requested

Skills

Customer service

Financial counseling

AHCCCS knowledge

Education

High school diploma or GED

Job description

Job # 25325 Financial Counselor

Acclivity Healthcare – Your personable, proven partner! Since 1999, Acclivity Healthcare has served the specialized recruiting and staffing needs of leading healthcare employers nationwide. Our clients range from independent physician practices to national healthcare systems and insurance providers. We are proud of our 18,000+ successful placements with quality-oriented organizations that recognize the value of better talent.

Compensation and Schedule for the Financial Counselor

Financial Counselor – Full-time, onsite,$21-$28 per hour, Monday to Friday, 8:30am to 5:00pm. Amazing benefits and ownership of your accounts!

Required Qualifications of the Financial Counselor

• 2+ years of recent medical financial counselor experience required
• Strong AHCCCS knowledge required
• High school diploma or GED required
• Must successfully pass a criminal background check and drug screen

Job Summary for the Financial Counselor

Work with patient families to educate them on applicable insurance benefits and payment options for out-of-pocket amounts due. For uninsured and underinsured patients, assist the family in obtaining 3rd party coverage through government and/or commercial plans and walk them through the financial assistance application process. Provide a customer service friendly approach that is coordinated with the patient care team to ensure that the family has a full understanding of liability, coverage and coverage options, and payment options.

Responsibilities of the Financial Counselor

• Explain relevant benefits and applicable out of pocket amounts based on data obtained through various electronic tools and in-payer websites
• Determine patients’ ability to pay and review existing balances
• Develop a comprehensive plan to cover out of pocket amounts
• Assist with the resolution of billing inquiries by facilitating process with customer service
• Provide patient estimates prior to service to assist patients in determining cost of services and options for payment
• Provide accurate and timely documentation for patient accounts explaining activities and interactions with family members, staff, and outside sources on behalf of the patient
• Provide complete and orderly financial assistance packets to management for review and approval
• Track all financial assistance applications in central repository
• Work collaboratively with other departments, payers, and vendors on behalf of the patient
• Maintain a general understanding of the Federal Marketplace, Medicare, Managed Care, AHCCCS, and other third-party payer rules, authorization and billing requirements
• Provide feedback to management regarding work related problems and assist with resolutions to provide excellent customer service
• Perform other miscellaneous job-related duties as requested

About the Company

This local hospital system has been providing hope, healing, and the best health care for families since 1983. Today, they stand as Arizona’s fastest growing patient-focused system and as one of the national leaders in advanced care. Over the last four decades, they’ve grown beyond the walls of a hospital to build a network of care centers and facilities that can better serve their patients in the greater Phoenix area and the state of Arizona, as well as from around the world. Their success is a testament to the shared passion their teams have for care and our commitment to working together to bring a brighter future for their patients, their communities, and their employees. This organization has an immediate need for a patient and enthusiastic Financial Counselor to join their team!