Financial Counselor

RWJBarnabas Health

Newark (NJ)

Presencial

USD 32 000 - 43 000

Tempo integral

há 10 horas

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Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Paid Time Off (PTO)

Medical, Dental & Vision Insurance

Retirement Plans

Paid Parental Leave

Tuition Reimbursement

Student Loan Planning Support

Life and Disability Insurance

Wellness Programs

Voluntary Benefits

Discounts with local partners

Resumo da oferta

RWJBarnabas Health is seeking a Financial Counselor to assist patients with hospital billing, ensure financial coverage, and navigate Medicaid or Charity Care. You will collaborate with social work and case management to support access to care and timely account updates.

This frontline, patient-facing role requires strong attention to detail, excellent communication, and bilingual skills (preferred English/Spanish/Arabic/Creole or Portuguese). Training across the health system lasts four weeks.

Qualificações

High School Diploma or GED is required.
Available on rotating weekends and holidays.
Available for 37.5 hours per week.
Willingness to report to one of the following hospitals: Clara Maass Medical Center - Belleville, NJ; RWJ University Hospital Somerset - Somerville, NJ; Cooperman Barnabas Medical Center - Livingston, NJ; Newark Beth Israel Medical Center - Newark, NJ; Jersey City Medical Center - Jersey City, NJ; Trinitas Regional Medical Center - Elizabeth, NJ.
Training will take place throughout the healthcare system for the first 4 weeks of employment.
Strong attention to detail and computer proficiency.
Bilingual skills: English/Spanish/Arabic/Creole or Portuguese (Preferred).

Responsabilidades

Patient facing in a hospital setting, handling 20 to 30 patients per shift by appointment, phone, or bedside.
Counsel patients on eligibility for Charity Care or Medicaid and submit applications.
Interact with patients, families, visitors, clinical staff, and hospital departments.
Create financial estimates and collect point-of-service payments when appropriate.
Advocate for patients regarding billing, access to care, and service quality.
Collaborate with social workers and case management to support discharge planning funding.
Ensure accurate and timely account updates for Medicaid, Charity Care, or commercial coverage.
Research and resolve issues delaying payment or account resolution.
Support quality, productivity, and collection goals while maintaining patient-centered service.
Coordinate with revenue cycle and hospital departments for efficient account resolution.

Conhecimentos

Bilingual

Attention to detail

Excellent attendance

Effective communication

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Req #: 0000260922

Category: Healthcare Operations

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Patient Financial Services

Pay Range: $23.04 - $30.73 per hour

Location: 201 LYONS AVENUE, NEWARK, NJ 07112-2027

Job Title: Financial Counselor

Location: Various Hospital Sites

Department Name: Patient Financial Services

Req #: 0000260922

Status: Hourly

Shift: Day

Pay Range: $23.04 - $30.73 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The role of a Financial Counselor is to step in when a patient needs support by ensuring financial coverage is cleared for hospital services. Imagine your loved one without insurance, unsure of what to do next, while in the hospital. That's where you as a financial counselor come in. Our Financial Counselors are critical to patient care and serve as a patient advocate working collaboratively with social work, case management, and clinical teams to support access to care.

As a Financial Counselor, a Typical Day Might Include

Patient facing in a hospital setting, seeing anywhere from 20 to 30 patients a shift by appointment, phone call, or bedside to discuss the requirements for Charity Care or Medicaid.
Counsel patients on their eligibility for programs and submit applications for timely approval.
Handle regular interaction with patients, families, visitors, clinical staff, and hospital departments.
Create financial estimates and collect point-of-service payments when appropriate.
Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
Collaborate with social workers and case management to support funding for discharge planning
Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
Research and resolve issues that may delay payment or account resolution
Support quality, productivity, and collection goals while maintaining patient-centered service
Partner across the revenue cycle and hospital departments to facilitate efficient account resolution.

This Role Might Be For You If

You thrive in a patient facing environment where things are fast paced, and you are detail oriented.
You are bilingual as we serve patients of all backgrounds and often require translation skills.
You are hardworking, empathetic, have excellent attendance.

To be considered for this opportunity, you must meet the below schedule and skill requirements:

High School Diploma or GED
Available on rotating weekends and holidays
Available for 37.5 hours per week
Willingness to report to one of the following hospitals:

Clara Maass Medical Center - Belleville, NJ
RWJ University Hospital Somerset - Somerville, NJ
Cooperman Barnabas Medical Center - Livingston, NJ
Newark Beth Israel Medical Center - Newark, NJ
Jersey City Medical Center - Jersey City, NJ
Trinitas Regional Medical Center - Elizabeth, NJ

Training will take place throughout the healthcare system for the first 4 weeks of employment.
Strong attention to detail and computer proficiency
Effective verbal and written communication skills
Bilingual skills: English/Spanish/Arabic/Creole or Portuguese (Preferred)

Why You’ll Love Working Here

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

Generous Paid Time Off (Vacation, Holidays, Sick Time)
Medical, Dental & Vision Insurance
Prescription Drug Coverage
Retirement Plans
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Life and Disability Insurance
Wellness Programs and Flexible Spending Accounts
Voluntary Benefits (like Pet Insurance)
Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.