Financial Counselor

RWJBarnabas Health; Long Branch (NJ); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental & Vision Insurance

Retirement Plans

Tuition Reimbursement

Life and Disability Insurance

Wellness Programs

Discounts with local partners

Job summary

RWJBarnabas Health is seeking a Financial Counselor to assist patients in securing financial coverage for hospital services and to act as a patient advocate within a collaborative care team.

The role includes counseling on program eligibility, assisting with applications, and managing accounts with Medicaid, Charity Care, or commercial coverage while supporting discharge planning and patient-centered service.

Qualifications

• High School Diploma or GED required.
• Available on rotating weekends and holidays.
• Available for 37.5 hours per week.
• Bilingual skills preferred (English/Spanish/Arabic/Creole or Portuguese).

Responsibilities

• Assist patients with Charity Care or Medicaid eligibility and applications.
• Create financial estimates and collect point-of-service payments where appropriate.
• Collaborate with social work and case management to support discharge planning.
• Resolve billing issues and communicate clearly with patients, families, and staff.

Skills

Bilingual

Attention to detail

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Job Title: Financial Counselor

Location: Southern Hospital Sites

Department Name: Patient Financial Services

Req #: 0000262278

Status: Hourly

Shift: Day

Pay Range: $23.04 - $30.73 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The role of a Financial Counselor is to step in when a patient needs support by ensuring financial coverage is cleared for hospital services. Imagine your loved one without insurance, unsure of what to do next, while in the hospital. That's where you as a financial counselor come in.Our Financial Counselors are critical to patient care and serve as a patient advocate working collaboratively with social work, case management, and clinical teams to support access to care.

As a Financial Counselor, a typical daymight include:

• Patient facing in a hospital setting, seeing anywhere from 20 to 30 patients a shift by appointment, phone call, or bedside to discuss the requirements for Charity Care or Medicaid.
• Counsel patients on their eligibility for programs and submit applications for timely approval.
• Handle regular interaction with patients, families, visitors, clinical staff, and hospital departments.
• Create financial estimates and collect point-of-service payments when appropriate.
• Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
• Collaborate with social workers and case management to support funding for discharge planning
• Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
• Research and resolve issues that may delay payment or account resolution
• Support quality, productivity, and collection goals while maintaining patient-centered service
• Partner across the revenue cycle and hospital departments to facilitate efficient account resolution.

This role might be for you if:

• You thrive in a patient facing environment where things are fast paced, and you are detail oriented.
• You are bilingual as we serve patients of all backgrounds and often require translation skills.
• You are hardworking, empathetic, have excellent attendance.

To be considered for this opportunity, you must meet the below schedule and skill requirements:

• High School Diploma or GED
• Available on rotating weekends and holidays
• Available for 37.5 hours per week
• Willingness to report to one of the following hospitals:
• Monmouth Medical Center - Long Branch, NJ
• Monmouth Medical Center South - Lakewood, NJ
• Community Medical Center - Toms River, NJ
  • Training will take place throughout the healthcare system for the first 4 weeks of employment.
• Strong attention to detail and computer proficiency
• Effective verbal and written communication skills
• Bilingual skills: English/Spanish/Arabic/Creoleor Portuguese(Preferred)

WhyYou’llLove Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities…and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities.We’reproud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us,you’renot just building acareer—you’rehelping to shape the future of healthcare, one person and one community at a time.