Financial Counselor

Wyandot Memorial Hospital; Fort Bridger (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

Wyandot Memorial Hospital in Fort Bridger, WY is seeking a Financial Counselor to join our Patient Financial Services team. This full-time role chairs proactive and retrospective counseling to help patients navigate bills, financial assistance, and payment plans while ensuring compliance with hospital policies and federal regulations.

The ideal candidate will have a high school diploma, AAPC certification, knowledge of insurance billing (Medicare/Medicaid/Commercial), and strong communication

Qualifications

• High school diploma or equivalent required.
• AAPC certification in medical billing/coding or ability to obtain within 12 months of hire.
• Understanding of Medicare, Medicaid, and Commercial plans strongly preferred.
• Experience with medical terminology and coding is a plus.
• Excellent written, verbal, and telephone communication skills.
• Professional demeanor with a focus on confidentiality and customer service.
• Epic experience preferred.

Responsibilities

• Provide financial counseling to patients regarding medical bills, payment plans, and financial assistance
• Review patient documentation to determine eligibility for hospital financial assistance programs
• Assist patients with completing Financial Assistance applications
• Collect and post patient payments and establish payment plans
• Ensure Good Faith Estimates are provided in compliance with state and federal guidelines
• Maintain adherence to payer reimbursement policies and federal healthcare program requirements
• Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow
• Communicate clearly and professionally while maintaining confidentiality
• Perform other duties as assigned to support the department

Skills

Communication skills

Math skills

Billing terminology

Confidentiality

Education

High school diploma or equivalent

AAPC certification in medical billing/coding

Tools

Epic

Microsoft Office

Job description

Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.

The Financial Counselor position is part of thePatient Financial Services Departmentand is afull-time role working80hours per week, Monday – Friday, 8:00 AM – 4:30 PM. This role provides proactive and retrospective financial counseling to patients, helping them navigate medical bills, financial assistance, and payment plans while ensuring compliance with hospital policies and federal regulations.

Qualifications

• High school diploma or equivalent required

• AAPC certification in medical billing/coding or ability to obtain within 12 months of hire

• Understanding of insurance billing, including Medicare, Medicaid, and Commercial plans strongly preferred

• Experience with medical terminology and coding is a plus

• Strong computer, office, and math skills

• Knowledge of medical billing processes, including Insurance Remittance Advice, Price Transparency Rules, and regulations

• Ability to process monetary transactions accurately

• Excellent written, verbal, and telephone communication skills

• Professional demeanor with a focus on confidentiality and customer service

• Epic experience preferred

Key Responsibilities

• Provide financial counseling to patients regarding medical bills, payment plans, and financial assistance

• Review patient documentation to determine eligibility for hospital financial assistance programs

• Assist patients with completing Financial Assistance applications

• Collect and post patient payments and establish payment plans

• Ensure Good Faith Estimates are provided in compliance with state and federal guidelines

• Maintain adherence to payer reimbursement policies and federal healthcare program requirements

• Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow

• Communicate clearly and professionally while maintaining confidentiality

• Perform other duties as assigned to support the department