Financial Counselor

MedCura Health, Inc.; Stone Mountain (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Annual incentives

Retention bonus

Comprehensive benefits & discounts

Retirement plan w/ employer matching

PTO

Paid holidays

Company issued uniforms

Opportunities for professional develop

Opportunities for loan repayment and/0

Job summary

MedCura Health, Inc. is seeking a compassionate Financial Counselor to join our team in Stone Mountain, GA.

You will help patients navigate insurance coverage, payment options, and financial assistance programs, ensuring clear understanding of responsibilities before or during treatment. This role emphasizes accuracy, customer service, and collaboration with care teams to secure access to affordable care, including Medicaid enrollment and charity programs, while maintaining compliant records and

Qualifications

• High school diploma or equivalent.
• 2-3 years of medical front office experience.
• 1-2 years billing/coding experience preferred.
• Minimum of 12 months experience in a customer service.
• Excellent communication, organizational and customer service.
• Excellent phone.
• Self-motivated individual who can handle high patient volumes and fast-paced environments.

Responsibilities

• Confirm patients’ insurance coverage, explain benefits, and clarify out-of-pocket costs before or during treatment.
• Provide detailed cost estimates for procedures and help patients set up payment arrangements or apply for financial assistance programs.
• Assess patients’ financial situations to determine eligibility for aid such as Medicaid, charity programs, or government subsidies.
• Assist with completing financial forms, maintain accurate records, and ensure compliance with policies and legal regulations.
• Act as the patient’s advocate by answering billing questions, resolving concerns, and coordinating with social workers or case managers when needed.
• Work closely with enabling services, billing, and care coordination to ensure smooth financial processing and patient satisfaction.
• Support co-workers and engage in positive interactions.
• Provide helpful assistance in anticipating and responding to the needs of our customers.
• Collaborate with customers in planning and decision making to result in optimal solutions.

Skills

Customer service

Communication

Organizational skills

Phone skills

Self-motivation

Handle high patient volumes

Education

High school diploma or equivalent

Job description

Overview

We are seeking a compassionate and detail-oriented Financial Counselor to join our team. The Financial Counselor plays a critical role in supporting patients by helping them navigate insurance coverage, payment options, and financial assistance programs. This position ensures patients understand their financial responsibilities and assists in securing access to affordable care through sliding fee scales, Medicaid enrollment, and other community resources.

Benefits:

Competitive salary

Annual incentives

Retention bonus

Comprehensive benefits & discounts

Retirement plan w/ employer matching

Paid Time Off (PTO)

Paid holidays

Company issued uniforms

Opportunities for professional development and continuing education

Opportunities for loan repayment and/or student loan forgiveness

ScheduleFull-time

ShiftDay

Salary$16.00 - $22.00 / hour

Qualifications

• High school diploma or equivalent.
• 2 - 3 years of medical front office experience
• 1 - 2 years billing/coding experience preferred
• Minimum of 12 months experience in a customer service
• Excellent communication, organizational and customer service
• Excellent phone
• Self-motivated individual who can handle high patient volumes and fast

Responsibilities

• Confirm patients’ insurance coverage, explain benefits, and clarify out-of-pocket costs before or during treatment.
• Provide detailed cost estimates for procedures and help patients set up payment arrangements or apply for financial assistance programs.
• Assess patients’ financial situations to determine eligibility for aid such as Medicaid, charity programs, or government subsidies.
• Assist with completing financial forms, maintain accurate records, and ensure compliance with policies and legal regulations.
• Act as the patient’s advocate by answering billing questions, resolving concerns, and coordinating with social workers or case managers when needed.
• Work closely with departments like enabling services, billing, and care coordination to ensure smooth financial processing and patient satisfaction.
• Support co-workers and engage in positive interactions.
• Provide helpful assistance in anticipating and responding to the needs of our customers.
• Collaborate with customers in planning and decision making to result in optimal solutions.